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Galle Face Hotel

2, Galle road, Colombo Galle face Green, Colombo, Sri Lanka (Show on map)

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Area: Colombo Galle face Green Number of Rooms: 81
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
1165 reviews

Value for Money
6.9
Location
9.0
Staff Performance
7.1
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.7
Food/Dining
7.7
All reviews (1165)
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Samir K. Couples Thailand, September 19, 2012

Only beachfront in Colombo.....has lots of history
9
The swimming pool is facing the beach which added a fantastic feel. Really enjoyed our stay.
Hotel Feature Tip: One reccomendation to travellers....I would request to stay in New Wing as the Classic Wing is abit too old.
Mohamed Z. Business travelers Maldives, September 19, 2012
Good Hotel

good location, nice rooms and friendly staff
8.7
This is located in a nice location and ideal for both business and leisure travelers. The rooms are quite good and shows the heritage and culture of Colombo. The food served is good and you have the option of having your meals outside while enjoying a nice breeze and scenery.
Komal H. Solo travelers Hong Kong, September 17, 2012
Very old colonial style hotel

the view
2.7
it was really dirty- lots of spiders in the room. the bathroom was horrible as the drains were not wokring the lighting was really bad and it was really dark in the room would definately not go back there again
Kung W. Business travelers Malaysia, September 16, 2012
Great hotel in a great location

The new wing rooms superb and food outlet prices very reasonable, good atmoshere
7.3
The classic rooms were run down and had a smell, I paid extra to move to the newly renovated wing and it was well worth it. great scenery of the crashing sea waves
Hotel Feature Tip: Take the new wing
Ranjan H. Business travelers United States of America, September 16, 2012
Old hotel riding on its reputation

Ocean view, central location
5
This has to be one of the worst hotels that I have stayed in in a very long time if compared to the price of the hotel rooms. The price of the rooms is very high and the quality of the rooms is very very low. I stayed in the room which would have been suitable for a three star or lower hotel. It was shocking.
Stephanie F. Solo travelers United States of America, September 16, 2012
Lovely Hotel, but a bit expensive and run down...

Great Location and Food
7.7
Beautiful Historic Hotel in the center of all the action. Staff was very helpful but the age of the building facility shows. Room smelled a bit musty.
Chaminda N. Couples Sri Lanka, September 15, 2012
Lovely Hotel

Location
8.3
We chose the hotel due to its proximity to the shopping areas (Barefoot, Trunk, Odel, Lakmadura) and stayed in the hotel for a 2 nights in the Delux room in third floor. The first impression of the hotel is that of old-world charm with its british architecture and welcomingly wonderful sea-breeze.
Russell G. Couples United Kingdom, September 15, 2012
Fading elegance

Location and room size
9
The Galle Face is an historic hotel. We stayed in the newer Regency wing overlooking the water. The room was big, clean and tidy. The staff were excellent as we moved to a diferent room for a bigger bed and then back again and they helped both times. The food was good and well priced but sometimes the service was a little patchy.
Sightseeing/Attractions Tip: Fantastic views of crashing waves from the Veranda bar.
Aaron L. Couples United States of America, September 15, 2012
Only reason to stay is location on the water

Location on the water
7.3
The Galle Face is decent. We were, have you, upgraded for free to the newer building, so I cannot speak for the non-renovated part. Anything less than the newer rooms probably would not have been sufficient for me. Modern amenities were available - a TV, albeit a tube television, a safe, a modern bathroom, a telephone and wi-fi. Wi-fi, unfortunately is not free and it's not cheap either! We asked for an iron and ironing board since the room did not have one and while the iron did its job, the ironing board looked as if it had been borrowed from colonial times. The room's interior was charmingly rustic and very clean. The breakfast buffet could have been better. It's open until 10:30 but if you arrive at 10:00 it's half empty or most things are stale or cold. Customer service is inconsistent but mostly friendly. English is a recurring issue. Staff mostly understands enough for basic interaction but even desk staff have trouble following details and there is a lot of time wasted and confusion ensues. Management will tell you no to your face, which is a no-no in Customer Service 101. At Galle Face, you hear the ocean all day and night. There are bars and restaurants overlooking the ocean. DO NOT order cocktails here. You will be very disappointed in their quality. Stick to beer. And that goes for most of Sri Lanka. A lot of the public areas and exterior could use a renovation. It doesn't seem to be a revenue issue, rather a decision at the top not to reinvest. Most facades and surfaces inside and out are cracked, crumbling and peeling. The restrooms for the restaurant and lounge are hideous. There is a lot of potential for improvement here. The only reason to stay here over some of the comparable options like Cinnamon or Hilton is its location at the water.
Michael R. Solo travelers United Kingdom, September 13, 2012
Lovely hotel, room was huge but very basic

Hotel Facilities and Grounds were excellent.
6
Overall the experience was reasonable, although I expected more of a 5 star hotel as the room was basic despite being large (very old air con unit, tiny CRT TV, wireless internet was terrible and had to be paid for). Although the majority of service was very good, I did have an issue with the male staff staring at my female friend. This was evident across the hotel and also when room service was delivered, to the point I put myself between the waiter and my female friend. This seems endemic to Sri Lanka where the male population will all stare at women, but I think some training should be given to the staff to let them know it isn't acceptable for international guests.
Shopping Tip: If you're not Sri Lankan, expect to be treated as a Tourist and prices will be dramatically inflated for this reason.

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Customer Reviews - Galle Face Hotel, Colombo

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