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Very good 7.7
Based on 1348 reviews

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Very good

based on 1348 reviews
  • Cleanliness 7.5
  • Facilities 8.8
  • Location 9.1
  • Room Comfort/Standard 7.7
  • Service 7.3
  • Value for money 7.1
  • Food/Dining 7.8
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Amy B. from United States
Families with older children
Stayed one night in December 2015
Convenient location, seaside view
Reviewed December 29, 2015

GILBERT B. from France
Families with older children
Stayed one night in December 2015
In the heart of history facing the sea
Location, kindness of people, the hotel atmosphere
Perfect from all standpoints. quality of buffet might be slightly improved (just to say something)
Reviewed December 19, 2015

pia O. from Denmark
Families with young children
Stayed one night in December 2015
Wedding in colombo
Reception , rooms , dinning , pool , bar
Wunderfull hotel with a fantastic view
Reviewed December 16, 2015

Manique C. from Sri Lanka
Business travelers
Stayed 2 nights in November 2015
Food/Location and staff
Pleasant with a few hiccups
Reviewed December 07, 2015

Sarah F. from Australia
Business travelers
Stayed 4 nights in November 2015
A hotel that made a business trip into a holiday
colonial ambiance, public spaces, sunset by the pool
I chose the Galle Face because I was bringing my husband along on my business trip and wanted a nice place. Galle Face was the perfect choice. I had been hesitant based on reviews renovations: well THEY ARE OVER. It's fully open, fully restored and resplendent. We loved it. The ambiance of a bygone era seeps through every inch of the place and you just feel relaxed by being there. But it's got all the mod-cons necessary for a luxury hotel whether for business or pleasure. Plenty of plugs & good wifi for work. A myriad of public spaces incl. the library; the two lobbies; other small sitting rooms; the bar down by the seafront - fabulous for watching the sunset or enjoying a drink in the evening. The pool is large and clean. The main restaurant is a fabulous semi-open space next to the famous and beautiful tiled verandah - the meals there are all buffets. Good quality food; selection could be better. One negative - the "egg man" at breakfast really could do with a personality implant as he's pretty sour! But he was the only unfriendly member of staff we came across - most others were delightful. At breakfast you can watch the groundsman with the catapult scaring off the crows and watch the squirrels running around. There is a small (uneven) croquet lawn for a fun game (made more exciting by the lumps and bumps!). There is an average hotel gym; a spa; a business centre. The rooms are all different - I would recommend going for an ocean view more because the non-ocean views are closer to the busy Galle Face Road and the whole hotel is low rise so noise is more of an issue.
Reviewed December 06, 2015

Mark S. from United Kingdom
Solo travelers
Stayed one night in November 2015
An excellent experience from start to finish
Room, staff, breakfast
I couldn't fault anything. The staff couldn't do enough for me, the recently renovated room was excellent and the breakfast superb.
Reviewed November 28, 2015

Klas C. from Sweden
Stayed 2 nights in November 2015
A good hotel with a miserable restaurant 1864!
Location, atmosphere, hotel staff.
Professional staff in the hotel, serviceminded and helpful. However, the "fine dining" restaurant 1864 was just a big disappointment. Unprofessional staff, food overcocked, inquires handled very poorly. When the wine arrived it turned out to be the wrong one, no action taken -we had to wait very long to alter our wine order; first came the entrees 15 minutes later the wine.. Several wines were sold out and so were several dishes. And so it went on! The medium/rare piece of meat came in as medium/well done. When I ask for a correction the Chef came in and started to argue heavily - after trying to convince the man to be reasonable I had to ask him to leave our table so that we at least could have some pleasure in our totally over priced dinner! (The Chef should Google what a normal medium/rare piece of meat looks like as that knowledge is obviously missing) We left the day after and will for sure avoid any dinner at restaurant 1864! The more so as no one has reacted on my inquire from the management, neither on my verbal inquire at check out or my inquire in writing!
Reviewed November 21, 2015

Rahul A. from India
Business travelers
Stayed 3 nights in November 2015
Galle face - The Boutique Place in Colombo
Location, Pool Bar, Spa
Reviewed November 10, 2015

Kari D. from Norway
Stayed 2 nights in October 2015
customer service, facilities and availability
Reviewed November 03, 2015

Sterling J. from Canada
Stayed one night in October 2015
Step back in time and have a sublime time.
Afternoon tea, the beautiful surroundings, classic and classy room
Wonderful place to stay. Great service, excellent value for afternoon tea and a wonderful breakfast buffet.
Reviewed October 26, 2015