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Galle Face Hotel

2, Galle road, Colombo Galle face Green, Colombo, Sri Lanka (Show on map)

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Galle Face Hotel Colombo - Interior Galle Face Hotel Colombo - Interior Galle Face Hotel Colombo - Entrance Galle Face Hotel Colombo - Lobby Galle Face Hotel Colombo - Lobby Galle Face Hotel Colombo - Entrance Galle Face Hotel Colombo - Interior Galle Face Hotel Colombo - Lobby Galle Face Hotel Colombo - Lobby
Area: Colombo Galle face Green Number of Rooms: 81

Recent customer reviews

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Very good

7.4

based on
73 reviews

974 reviews in English

Value for Money
6.8
Location
9.0
Staff Performance
6.9
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
7.2
Food/Dining
7.5
Families with young children (73)
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Markus B. Families with young children Germany, January 11, 2016
bit old and dirty - be aware of rats

big pool, nice view on the ocean, good breakfast area
4.7
beautiful hotel with worst servce ever on the pool bar we wanted to have a nice lively drink with some burgers/ceviche in front of the ocean as the pool bar has a lovely waterside. first, our food took 40 min till it arrived (for a cold starter and panini) and then, we were literally attacked by several rats who were looking for food under our table. the best, I received my starter and my main dish at the same time while my wife had to wait another 10 minutes. So, we shared my starter in order to eat then the burgers that had gone cold afterards.. the commentary from the waiter was, we cannot do anything against the rats and the food that arrived tardy was a mistake of his colleague. no apology, no discount.
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Marianne A. Families with young children Norway, December 31, 2015
Beautiful hotel, slow service

Location, historic ambiance and breakfast
8
A lovely property with an historic ambiance. My only complaints are: 1) A foul smell of sewage by the pool. There is a pipe behind the wall at the end of the property spewing sewage – or something similarly disgusting – onto the beach below. The rooms with a splendid verandah with sea views, overlooking the pool – must be affected by the smell too. 2) Service was extremely slow. Upon arrival we were made to wait before we could check in. After 30 minutes, I asked what was holding them up. I was told that our room was not ready. I had to ask how much time they thought it would take to get it sorted, and was told it would take another 45 minutes. Waiting was no problem, but not being informed was. We were starving and could have gone to lunch right away. I was surprised such information was not automatically forwarded to us. The restaurant on the Verandah was also affected by the slow service. Waiters were milling around, but did not pay attention to the guests. I expect more from a hotel like Galle Face. However, all in all we had a great stay. The New Years Eve breakfast and evening buffets were amazing. Fantastic food and presentation. All staff were also kind and helpful, and we were allowed a late check-out and continued use of the pool through the day – as our flight in the wee hours of the morning, and we had to leave at midnight. Marianne
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Pia B. Families with young children Denmark, December 12, 2015
Wedding in colombo

Reception , rooms , dinning , pool , bar
10
Wunderfull hotel with a fantastic view
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Jenifer D. Families with young children United Kingdom, September 2, 2015
Lovely historic building but ongoing pool work

The building, the breakfast, the location
9.3
Brief (we arrived late afternoon, left early the next morning to fly home) but good. The work going on around the pool is a bit disruptive but once that's finished I'm sure it will all be as amazing as the rest of the building.
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James W. Families with young children United Kingdom, April 16, 2015
Wonderful

staff, ambience, location
9.7
A wonderful change from the usual characterless corporate hotels that dominate these days. I just dont understand the less positive reviews on here about 'creaky floors' and old lifts. This place is like stepping back in time. Service, rooms, location, ambience - all are just perfect. We have also stayed in a very highly rated chain hotel in Colombo, and the Galle Face wins hands down. We will definitely return. It feels like a real luxury to be here, and it is no more expensive that the plastic chain hotels. Highly recommended.
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Oliver F. Families with young children United Kingdom, August 11, 2014
Classic hotel

The breakfast was fantastic, overlooking the Indian Ocean. The hotel was happy to upgrade us to a bigger room.
8
Apart from extensive renovations taking place in the main building, the hotel itself was great. Staff very helpful. Breakfast amazing, though room service food less so. Location probably great, but not much to do around the hotel - perhaps until a new mall is opened down the road next year.
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Kimberley B. Families with young children India, June 23, 2014
Great comfortable

Very warm friendly staff...
7
Good comfortable beautifull historic hotel...guess even better after the renovation is over..
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Amjaad J. Families with young children Sri Lanka, June 11, 2014
Amazing historical hotel and best hospitable staff

History Staff Atmosphere.
9.7
Simply amazing atmosphere. Staff is friendly and attentive.
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David F. Families with young children United Kingdom, April 12, 2014
Very dissapointing

location
5
Very dissapointing, currently being refurbished, we should have been told. All the gardens were closed, only one small patio and restaurant were open, but the price was the same.
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Anna M. Families with young children Australia, March 20, 2014
Lovely. An oasis in Colombo

Breakfast, the history and the pool
7.7
Overall, a lovely way to end our Sri Lankan holiday. The checkout process could be a bit more refined as the reception staff don't do it. A cashier is called and if they are busy you just have to wait!
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