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Recent customer comments

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Very good

based on 847 reviews
  • Cleanliness 8.0
  • Facilities 6.8
  • Location 8.4
  • Room Comfort/Standard 7.9
  • Service 8.2
  • Value for money 8.0
  • Food/Dining 6.5
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Emi M. from United States
Families with older children
Stayed 10 nights in May 2016
Nice room, and good location with reasonable price.
Reviewed May 30, 2016

Fredrik O. from Sweden
Business travelers
Stayed 8 nights in October 2015
Charming hotel but needs refurbishment
I have stayed at this hotel every year since I discovered it in 2010. It is very charming, the rooms large and the location is excellent. Sadly, no refurbishment has been carried out since I first stayed there. The rooms are now worn. The walls need repainting, limestone removed in the bathrooms etc. I can still recommend it but the value is not as good as it used to be.
Reviewed May 09, 2016

Koji S. from Japan
Business travelers
Stayed 6 nights in April 2016
Low maintenance. Terrible breakfast.
Won't go again even price offers lower.
Reviewed April 29, 2016

Jacob H. from Hong Kong
Stayed 3 nights in March 2016
Nice stay
Great stay
Reviewed April 01, 2016

Shaun P. from United States
Stayed 2 nights in March 2016
Great stay
Awesome value for the money
Reviewed March 24, 2016

Lily H. from United States
Stayed 4 nights in March 2016
Location,Old fashion new style; friendly
Reviewed March 12, 2016

Kathy S. from Australia
Stayed 7 nights in February 2016
Large rooms, good room design and decor, aging and poorly maintained
The rooms are very spacious and the bed was giant (even wider than it is long). Housekeeping and cleanliness was not perfect, found alot of dust around the bed everyday. Non-smoking hotel is a plus. Location is 5-10min to Hengshan station and 15-20mins through the park to XuJiaHui which is a pleasant walk. Included breakfast is western and limited. Staff are friendly and some speak decent english.
Reviewed February 17, 2016

mark D. from United Kingdom
Business travelers
Stayed 6 nights in January 2016
A Secret in Shanghai
I always stay here when I visit Shanghai. This hotel doesn't fit the mould. It has a bit of a family feeling and the rooms are so large and comfortable that many of the guests are foreigners who live permanently in the hotel. If you want to feel more than just "a number" in Shanghai, this is recommendation after years of searching.
Reviewed February 08, 2016

Per E. from Sweden
Solo travelers
Stayed 4 nights in January 2016
No water for 2.5 days
got a fruit-bowl as compensation for being without water for 2.5 days no more.
Reviewed January 30, 2016

Siu L. from United Kingdom
Business travelers
Stayed 2 nights in July 2015
5 star, you kidding?
location, space
Second stay at this hotel since my last about a year ago. Condition has drastically deteriorated, found hair in the shower, plenty of it, very dirty room, couple of spiders, broken drawers, air conditioner that blew dust out and was very obvious to the eye, noise, the list goes on...
Reviewed December 08, 2015