Very good 7.7
Based on 1570 reviews

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About Garden Palace Hotel


The Garden Palace Hotel is located just a few minutes from Plaza Surabaya, Tunjungan Plaza, and the World Trade Center. It is also close to excellent transport links, making it easily accessible to the airport and train stations. Ideal for business travelers, the hotel has the largest business banqueting facilities in Surabaya. The hotel boasts several restaurants and bars including the Vista Sidewalk cafe where guests can sit outdoors and listen to live jazz. The deluxe theme rooms are all uniquely styled, and the club excellence rooms offer extra comforts. Our secure online booking form makes reserving your room at Garden Palace Hotel simple - just fill in your desired dates and click.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Valet parking
  • Car park
  • Airport transfer

Things to do, ways to relax

  • Fitness center
  • Sauna
  • Massage(s)
  • Nightclub

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Access, services, and conveniences

  • front desk [24-hour]
  • Laundry service
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Family room
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 250000 IDR
Breakfast Charge (when not included in room rate): 109000 IDR
Check-In From: 12:00 AM
Check-Out Until: 12:00 AM
Distance from City Center: 0km
Distance to Airport: 22km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 24
Number of Restaurants: 5
Number of Rooms : 356
Parking Fee (per day): 40000 IDR
Room Voltage: 220
Time to Airport (Minutes): 22
Year Hotel Built: 1986
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type
Very good

  • Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.6
  • Food/Dining 7.3

Abraham T. from India
Solo travelers
Stayed one night in August 2016
A nice placebto stay
Location is nice. After renovation rooms are better It is value for money
Reviewed August 24, 2016

chien-ming L. from Taiwan
Stayed 2 nights in March 2016
not bad
not bad
Reviewed August 22, 2016

Sunjaya H. from Indonesia
Stayed one night in August 2016
classic and renovated
we booked two rooms this time which includes breakfast. Room are good but I think they mentioned renovation which seems not properly done. My complaints: hot water in one room is not working and AC temperature cannot be controlled. Other than those issues, everything is okay and acceptable. Breakfast is good. Love the bread selection. Employees / staffs are quick in servicing the guest.
Reviewed August 22, 2016

SOO Y. from Malaysia
Solo travelers
Stayed 2 nights in August 2016
ok to stay
ok to stay
Reviewed August 09, 2016

SOO Y. from Malaysia
Business travelers
Stayed 5 nights in August 2016
ok hotel
ok hotel
Reviewed August 08, 2016

Symone M. from Indonesia
Business travelers
Stayed one night in August 2016
The water in bathroom
Sometimes the water in bathroom was very slow
Reviewed August 08, 2016

SOO Y. from Malaysia
Business travelers
Stayed one night in August 2016
Reviewed August 08, 2016

SOO Y. from Malaysia
Business travelers
Stayed 3 nights in August 2016
ok to stay
ok to stay
Reviewed August 08, 2016

Badruddin Q. from Saudi Arabia
Families with young children
Stayed one night in July 2016
Reviewed August 04, 2016

Joseph D. from Malaysia
Business travelers
Stayed 4 nights in July 2016
Tired property badly in need of renovation
Peeling wallpaper, bathroom fittings that have fallen off, and tired old shower curtains. The staff try their best, but the property is in dire need of renovation. Seems to survive mostly on government meetings and training.
Reviewed August 01, 2016


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