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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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"Location, staff perfomance, location..."

  • Sute, Indonesia
  • August 17, 2015
  • Area: Surabaya Center
  • Rooms : 360
  • Free Wi-Fi

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Room Types
Standard With Breakfast
Royale Club Room
Royale Club Room
Deluxe Thematic Room
Deluxe Thematic Room With Breakfast
Superior With Breakfast
Royal Club Suite
Royal Club Suite


When would you like to stay at this hotel?

Features of Garden Palace Hotel

24-hour front desk

24-hour room service

airport transfer


business center

car park

coffee shop



family room

laundry service

meeting facilities



room service

safety deposit boxes



smoking area

Sports and Recreation

fitness center




free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking


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The Garden Palace Hotel is located just a few minutes from Plaza Surabaya, Tunjungan Plaza, and the World Trade Center. It is also close to excellent transport links, making it easily accessible to the airport and train stations. Ideal for business travelers, the hotel has the largest business banqueting facilities in Surabaya. The hotel boasts several restaurants and bars including the Vista Sidewalk cafe where guests can sit outdoors and listen to live jazz. The deluxe theme rooms are all uniquely styled, and the club excellence rooms offer extra comforts. Our secure online booking form makes reserving your room at Garden Palace Hotel simple - just fill in your desired dates and click. The Garden Palace Hotel is located just a few minutes from Plaza Surabaya, Tunjungan Plaza, and the World ... see more
Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s)
Stay for free if using existing bedding.

Guests over 5 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
250000 IDR

Breakfast Charge (when not included in room rate)
109000 IDR

Check-In From
12:00 AM

Check-Out Until
12:00 AM

Distance from City Center

Distance to Airport

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Parking Fee (per day)
40000 IDR

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

Filter by Traveler Type


Very Good


from 1365 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1365)
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Ivan P. Groups Spain, August 24, 2015
good location and hotel

location price bed
it does the job even when it is not really a 4 star hotel, english can be improved.
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Jenny O. Business travelers Australia, August 24, 2015
Aussie biz travel

Service, quality & staff
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John B. Groups Ireland, August 24, 2015
Was a short stopover

Location, room, bathroom
Everything was fine except for the shower. A pet hate of mine is when a hotel has a bad shower and this was definitely the case here. The rooms are a fine size though and staff tried to help where possible but for receptionists their English is very poor for the most part.
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Hasnita A. Families with older children Singapore, August 23, 2015
Clean, comfort and staff helpful and friendly

Near to amneties and easy access
A pleasant stay with lots of facilities such as 24hrs cafe and dining
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Sute D. Business travelers Indonesia, August 17, 2015
Old hotel renovated

Location, staff perfomance, location
Bed room has new renovated, still using tube TV, bath room still use old one, room floor dusty, water pressure is very low, air conditioner can not change the temperature (very cold)
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Maya N. Couples Indonesia, August 17, 2015
Great location

Dim sum, money, and spacious room
Very good
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Novitaria N. Business travelers Indonesia, August 16, 2015
Good Hotel

Large room, clean, near mall
I booked single bed for my guest but when he arrived he told me that he got twin bed from check in until check out (3 days). A little bit disappointed cause I already booked from 2 or 3 weeks before.
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Julianto T. Families with young children Australia, August 14, 2015
Love the Theme Room

Comfort, Stylish Room & Great location.
We stayed on this hotel for only 1 night, I wish we stayed longer. we got the Japanese themed room, it's very nice. The hotel itself is in the middle of the city so it's convenience. The staffs are great, the whole hotel is beautiful. The only complaint for this hotel is the smokers in breakfast area. Absolutely disgusting! No respect for other people that are eating. This hotel should stop people smoking indoor!
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Asvin N. Families with young children Indonesia, August 10, 2015
Nice hotel with a suitable room. It's in the city

Large room, the location, the rate
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Sunghee H. Groups South Korea, August 9, 2015
good promotion. best location

location. staffs.
good to stay for three days. two big malls near hoteal in walkable distance.
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Customers like this hotel for:
Nearest transport:
  • Gubeng Train Station (0.7 Km / 9 min walk)
Area recommended for:
  • business
  • restaurants
  • shopping
Distance to airport:
  • Juanda International Airport (14.0 Km)
Customer comments:
  • "Breakfast selection" , "Close to local food stalls" , "Friendly staff"
Top attractions in the area:
  • Zangrandi Ice Cream Palace (0.0 Km)
  • Kowloon Palace International Restaurant (0.3 Km / 4 min walk)
  • Delta Theatre (0.4 Km / 5 min walk)
  • Monumen Kapal Selam (0.5 Km / 6 min walk)
Note: Distances are measured as a straight line.

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