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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271

Recent customer reviews

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Very good


based on 1514 reviews

910 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1514)
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Carina A. Couples Indonesia, April 26, 2015
No traditional food

Good location
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Jingga S. Business travelers Indonesia, April 22, 2015

24 hours lounge, clean, nice staffs
nice stay
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Sanny O. Business travelers Indonesia, April 18, 2015
good location 4 star hotel

location, clean and reasonable price
it was a great experience staying again in this hotel. the hotel was centerly located at the central of surabaya make me easy to go anywhere.
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Lim H. Couples Malaysia, April 17, 2015
Orange Taxi is bad.

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Chua C. Business travelers Singapore, April 11, 2015
nice place n foob is good.

room n lcation is also convinence.
Nice place. With consider for my nx trip.
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Ida F. Business travelers Indonesia, April 10, 2015
Good location, nice environment

nice environment, nice and clean room, good breakfast
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Felicia D. Business travelers Indonesia, April 9, 2015
so so

location, staff, food
it was a so so experience, nothing special about this hotel. good enough for value, don't think will be coming back
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Lawrence W. Groups Malaysia, April 5, 2015
Excellent room, with some flaws

The space, the bed and the pillow.
It was a short one night stay with a late check in, so my experience at the hotel is far from comprehensive. However, worth mentioning is the size of the room, definitely a major value for money. The bed and pillows provided are so so very comfy as well (provided you like fluffy pillows). However, some minor flaws prevent me from rating the hotel as excellent. First is the toilet, the shower is only partially covered from the toilet floor, so you will inevitably get it wet when you shower, and yet no mat was provided. Secondly, the bath tub and floor had some stains/ blemish which takes away the class that comes with a 4 star restaurant. There were also stains on the heating element in the kettle provided. Not sure if it was from wear or from somebody misusing the kettle, nevertheless I had no intention of using it. I didn't really have time to fully the surroundings of the hotel, but there was a shopping mall within walking distance. Plaza Tunjungan however would require a short taxi ride. All of these are probably very minor annoyances that can be attended to by the hotel staff and shouldn't bother everybody. All in all, I had a throughly comfortable stay.
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Stacie T. Couples Singapore, April 2, 2015
Nice Japanese Themed Room and friendly staff

Nice Themed Room, friendly staff, good location
We like the Japanese themed room and the staff are friendly. Room is clean and well maintained. Location is considered convenient as there are different cuisine restaurants at the area and the shopping mall is just nearby. Breakfast could be improved as when we were there at around 8.30am, the food is already quite cold. Overall, thank you to all for your fine service!
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Henri H. Business travelers Malaysia, March 31, 2015

quiet, clean and comfortable
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