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2015
Very good 7.7
Based on 1572 reviews

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Very good



based on 1572 reviews
  • Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.6
  • Food/Dining 7.3

Gina W. from Indonesia
Families with older children
Stayed one night in January 2015
the most comfortable hotel in surabaya
the room, the food, the service`
we enjoy our stay so much. the room was HUGE and comfortable. the shower is nice and clean and the food is amazing (breakfast was incredibly good) service was good and excellent
Reviewed April 19, 2015

erlina E. from Indonesia
Families with young children
Stayed one night in February 2015
Giod
clean big
enjoy
Reviewed April 16, 2015

Chua S. from Singapore
Business travelers
Stayed 2 nights in April 2015
nice place n foob is good.
room n lcation is also convinence.
Nice place. With consider for my nx trip.
Reviewed April 15, 2015

Stacie T. from Singapore
Couples
Stayed one night in April 2015
Nice Japanese Themed Room and friendly staff
Nice Themed Room, friendly staff, good location
We like the Japanese themed room and the staff are friendly. Room is clean and well maintained. Location is considered convenient as there are different cuisine restaurants at the area and the shopping mall is just nearby. Breakfast could be improved as when we were there at around 8.30am, the food is already quite cold. Overall, thank you to all for your fine service!
Reviewed April 06, 2015

Lawrence W. from Malaysia
Groups
Stayed one night in April 2015
Excellent room, with some flaws
The space, the bed and the pillow.
It was a short one night stay with a late check in, so my experience at the hotel is far from comprehensive. However, worth mentioning is the size of the room, definitely a major value for money. The bed and pillows provided are so so very comfy as well (provided you like fluffy pillows). However, some minor flaws prevent me from rating the hotel as excellent. First is the toilet, the shower is only partially covered from the toilet floor, so you will inevitably get it wet when you shower, and yet no mat was provided. Secondly, the bath tub and floor had some stains/ blemish which takes away the class that comes with a 4 star restaurant. There were also stains on the heating element in the kettle provided. Not sure if it was from wear or from somebody misusing the kettle, nevertheless I had no intention of using it. I didn't really have time to fully the surroundings of the hotel, but there was a shopping mall within walking distance. Plaza Tunjungan however would require a short taxi ride. All of these are probably very minor annoyances that can be attended to by the hotel staff and shouldn't bother everybody. All in all, I had a throughly comfortable stay.
Reviewed April 06, 2015

Siti N. from Malaysia
Families with young children
Stayed one night in December 2014
cleanliness, big room & nice breakfast
Cleanliness, good staff & big room
Staff was very friendly. They provide welcome drink upon check in. Room was very big and clean. It was so comfortable. Coffee house is beg and for the breakfast they have a lot of choice & good taste. Can suit our children taste as they are very choosy.
Reviewed April 06, 2015

reginald B. from Australia
Solo travelers
Stayed one night in March 2015
its still good
location price roon
its always good there
Reviewed April 02, 2015

Santi S. from Indonesia
Families with young children
Stayed 2 nights in March 2015
Good
Location
Good
Reviewed March 29, 2015

stanley H. from Australia
Families with young children
Stayed 3 nights in March 2015
not good
manager
not good
Reviewed March 24, 2015

Sue C. from Malaysia
Business travelers
Stayed 2 nights in March 2015
Convenient, clean, good food
Convenient, clean, good food
Convenient, clean, good food
Reviewed March 22, 2015