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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271

Recent customer reviews

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Very good

7.7

based on 1527 reviews

919 reviews in English

Value for Money
7.6
Location
8.3
Staff Performance
7.7
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.8
Food/Dining
7.3
All reviews (1527)
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Abraham T. Solo travelers India, September 12, 2014
Value for money

Location friendly staff and refurnished
8.3
Very good
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Clint S. Families with young children United States of America, September 2, 2014
poor service and standards

clark harch gym, location
4.3
traveling with a small child, but none of the five employees at the front main door of the hotel offered to assist with luggage or assist with opening the door. the overall service went downhill from there. despite a 3-day reservation, we had to go to the front desk at 5:00 each day to have the electronic keycards rest for another day. horrible.
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Vijaybabu V. Groups India, August 31, 2014
value for money

cleanliness, location, staff attitude was simply amazing
9.7
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Kiki K. Business travelers Indonesia, August 30, 2014
great location, comfy room, nice breakfast

location, comfy room, nice breakfast
8.7
it was my 4th visit to Garden Palace. hotel was busy, lots of in and out guests so you have to wait for a while. but it was a quick check in with Agoda. renovated room was nice,spacious, comfy bed, clean bathroom. they gave only small complimentary bottles of water thou.. superb breakfast as always.hotel renovation is in progress, it might be noisy a bit in some section. shopping malls nearby. quick check out.
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Jia Y. Business travelers Malaysia, August 27, 2014
Convenience

Clean, frinedly , Confortable
8
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Johan H. Business travelers Indonesia, August 23, 2014
comfort

clean
6.7
Easy access for taxi and. Overall is value to stay.
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Santi A. Business travelers Indonesia, August 22, 2014
Nice Hotel

Good taste breakfast buffet, nice service, comfort room
10
satisfied
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Hananta P. Business travelers Indonesia, August 22, 2014
Good hotel; nice location

Location, price, room size
8
Pleasant stay, good location; very close to Zangrandi ice cream.
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Wong Y. Groups Singapore, August 17, 2014
Will return for the friendly and helpful staff

1) the employees, 2) food 3)location
8.3
Booked a themed room, could not use the internet, could not get any coffee from the coffee machine, did not get any complimentary snacks or drinks from the courtesy room. All were down. Hence, next time, will just settle for the normal room instead of forking out slightly more for use of the courtesy room. Realised room had no extra bed we'd previously requested during our booking. Will return for the friendly and polite staff. Buffet breakfast had a good variety.
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Himawan H. Business travelers Indonesia, August 16, 2014
good hotel

good location, nice food, friendly staff
7
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