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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Garden Palace Hotel Surabaya - Royale Club lounge buffet
Area: Surabaya Center Number of Rooms: 360
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
1089 reviews

Value for Money
7.5
Location
8.2
Staff Performance
7.7
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (1089)
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Meinto P. Solo travelers Netherlands, August 15, 2012
Excellent and friendly hotel.

Nice location in the heart of town.
8.3
The Garden Palace hotel has an excellent location in the heart of town, but at the same it is located in an absolutely quiet garden area. The lobby is impressive and nicely decorated. The staff in extremely friendly and helpful. Rooms are very big and modern, they come the a fridge. I really appreciated the big fruit basket when I stepped into the room after arrival. Bathrooms are spacious, but need to be modernised.
Dira G. Families with older children Indonesia, August 15, 2012
Spacious room for family of four

spacious room and the long sofa
8.3
Best choice for family trip or group trip. Can fit and sleep nicely for 3-4 person without extra bed. Bigger than the photos look :)
Chonglei B. Couples China, August 13, 2012
Good location, nice decor and good service

nice decoration
8
Garden Palace hotel is a modern, stylish hotel with an Indonesian touch. The room is nicely decorated and comfortable, although the washroom roof is a little moldy. Wifi is available in the room and there is a good variety of TV channels. Breakfast is good and the restaurant has a nice view over the entire city as it is located on the 24th floor. Conveniently located between Tunjungan plaza and Plaza Surabaya, Garden Palace hotel is good for some last minute shopping as well.
Shopping Tip: You can find Tunjungan plaza on the west and Plaza Surabaya on the East side, both within walking distance.
Morhan H. Solo travelers Indonesia, August 12, 2012
great location

best features of the hotel
8
it is good hotel, at the heart of city ang easy to reach and go everywhere
Sightseeing/Attractions Tip: easy to go for sightseeing around surabaya
Andrie S. Business travelers Indonesia, August 10, 2012
lovely renovation

breakfast at 24 floor
7.7
Nice place again after the big renovation make like new hotel agaian
Amanda R. Families with young children United States of America, August 2, 2012
Great facilities but bad service

facilities and beauty
5.3
This is a beautiful hotel, but the service is pretty bad. The staff seems very unhappy and the service is slow. The breakfast is inconsistent and seems like left-over food. The internet charges for the entire hotel is outrageously expensive. The food is mediocre and very expensive as well. It is a nice hotel to stay in if you eat outside, don't mind bad service, and don't need to use the internet.
Shopping Tip: There are many nice malls in the area.
Kurniawan K. Business travelers Indonesia, July 30, 2012
nice hotel

big room
7.7
I stayed here only 1 night. The receptionist is very helpful. The room is big and nice.
Dhaval K. Business travelers India, July 25, 2012
Lovely Hotel and Great Location.

Great Location, Very much close to Central area, Reasonable price and good staff.
9.3
I was there for only 1night but it really good trip for me. Hotel is quite decent and very much in central area..Very much close to Plaza Surabaya and Tungjugan Plaza.
Suwanna L. Business travelers Thailand, July 13, 2012
good location

good house keeping staff
8
the hotel is inside the community of the other place as well.In the community, there are a restaurant, pub. then, it gives the feeling like the cool area. but up in the hotel room at night you will still can hear the song from the pub. hotel house keeping department is very helpful. i need power adaptor to charge my bateries but the hotel's adaptor was run out. then, this hotel staff manage it to get the adaptor for me finally. it takes time, but it work well.
Ivan L. Business travelers Malaysia, July 13, 2012
Old hotel with great location

Convenient location
7
The hotel is old, lights in the bathroom are not bright enough.

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Customer Reviews - Garden Palace Hotel, Surabaya

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