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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Area: Surabaya Center Number of Rooms: 360
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

from 1365 reviews

Value for Money
7.5
Location
8.3
Staff Performance
7.6
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.8
Food/Dining
7.3
All reviews (1365)
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Ivan P. Groups Spain, August 24, 2015
good location and hotel

location price bed
8.7
it does the job even when it is not really a 4 star hotel, english can be improved.
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Jenny O. Business travelers Australia, August 24, 2015
Aussie biz travel

Service, quality & staff
10
Great
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John B. Groups Ireland, August 24, 2015
Was a short stopover

Location, room, bathroom
7.3
Everything was fine except for the shower. A pet hate of mine is when a hotel has a bad shower and this was definitely the case here. The rooms are a fine size though and staff tried to help where possible but for receptionists their English is very poor for the most part.
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Hasnita A. Families with older children Singapore, August 23, 2015
Clean, comfort and staff helpful and friendly

Near to amneties and easy access
8
A pleasant stay with lots of facilities such as 24hrs cafe and dining
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Sute D. Business travelers Indonesia, August 17, 2015
Old hotel renovated

Location, staff perfomance, location
6.7
Bed room has new renovated, still using tube TV, bath room still use old one, room floor dusty, water pressure is very low, air conditioner can not change the temperature (very cold)
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Maya N. Couples Indonesia, August 17, 2015
Great location

Dim sum, money, and spacious room
10
Very good
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Novitaria N. Business travelers Indonesia, August 16, 2015
Good Hotel

Large room, clean, near mall
7.7
I booked single bed for my guest but when he arrived he told me that he got twin bed from check in until check out (3 days). A little bit disappointed cause I already booked from 2 or 3 weeks before.
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Julianto T. Families with young children Australia, August 14, 2015
Love the Theme Room

Comfort, Stylish Room & Great location.
9.3
We stayed on this hotel for only 1 night, I wish we stayed longer. we got the Japanese themed room, it's very nice. The hotel itself is in the middle of the city so it's convenience. The staffs are great, the whole hotel is beautiful. The only complaint for this hotel is the smokers in breakfast area. Absolutely disgusting! No respect for other people that are eating. This hotel should stop people smoking indoor!
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Asvin N. Families with young children Indonesia, August 10, 2015
Nice hotel with a suitable room. It's in the city

Large room, the location, the rate
7
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Sunghee H. Groups South Korea, August 9, 2015
good promotion. best location

location. staffs.
8.7
good to stay for three days. two big malls near hoteal in walkable distance.
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Customer Reviews - Garden Palace Hotel, Surabaya

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