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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Area: Surabaya Center Number of Rooms: 360
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
1035 reviews

Value for Money
7.5
Location
8.2
Staff Performance
7.7
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (1035)
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Wong Y. Groups Singapore, August 17, 2014
Will return for the friendly and helpful staff

1) the employees, 2) food 3)location
8.3
Booked a themed room, could not use the internet, could not get any coffee from the coffee machine, did not get any complimentary snacks or drinks from the courtesy room. All were down. Hence, next time, will just settle for the normal room instead of forking out slightly more for use of the courtesy room. Realised room had no extra bed we'd previously requested during our booking. Will return for the friendly and polite staff. Buffet breakfast had a good variety.
Gert D. Couples Netherlands, August 14, 2014
Garden Palace, after the renovation, very good

Restaurant, breakfast, general, very good overall condition
7.7
We had an enjoyable night, a good room with only the comment that the bathroom was in a moderate condition. The shower knob was not working well. We were pleasantly surprised with the restuarant, the service and the breakfast. Value for money, indeed.
Mohammed Z. Business travelers Bangladesh, August 6, 2014
nice stay

location, room comfort and breakfast
8.7
I stayed there for one night. It was really good. The room was quiet big. I was given twin bed room as all double beds (king size) rooms were occupied. The breakfast was good. Lots of varieties. The place is very calm. The shipping mall is about 150 meters away. the room was very clean. Staffs were very friendly. Mini bar is provided. Snacks and drinks are available in the minibar. The shopping mall in fact at walking distance but crossing road in Surabaya is very difficult as most of the traffic light seems to be not operational.
Henik R. Couples Indonesia, August 4, 2014
Not bad

Standart
7.3
bathroom was not really good, maybe because they renovation the building was the TV in our room is old TV, sometimes has sound but sometimes not the wifi unreachable from our room
Hazrati R. Families with older children Indonesia, August 4, 2014
Great Location

Location, value for money
8
The stay was ok. Location's very strategic, 5-10 mins ride to Gubeng Station, 5 mins walk to Tourist Information Center, and 10-15 mins walk to shopping mall.
Anthony S. Families with older children Indonesia, August 1, 2014
Good hotel

Room .. food .. location
9
We are satisfied stay in garden palace
Suzana C. Families with older children Indonesia, July 31, 2014
Clean, near shopping mall

Location, cleanliness, wifi speed
8.7
Enny Y. Families with older children Indonesia, July 30, 2014
Good location.

Location, clean and comfortable
8
Nice n enjoyable.
Husien S. Families with young children Indonesia, July 29, 2014
Breakfast

Breakfast, cheap, location
8
Room condition even its already renovated but still looks old. Plenty variety of breakfast buffet...
Pieter B. Business travelers Netherlands, July 23, 2014
Good stay

Stayed on the 14th floor. Good value for money with the lounge business centre free access
4.7
Overall good experience

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Customer Reviews - Garden Palace Hotel, Surabaya

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