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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Area: Surabaya Center Number of Rooms: 360

Recent customer reviews

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Very good

7.8

based on
85 reviews

862 reviews in English

Value for Money
7.8
Location
8.2
Staff Performance
7.8
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
8.1
Food/Dining
7.2
Groups (85)
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Kanokporn S. Groups Thailand, December 25, 2015
Some awful smell

food ,location ,staff
7.7
Awful smell in corridor at 10 th floor
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Nurul A. Groups Brunei Darussalam, November 3, 2015
Recommended hotel

Good service, good location and clean
9
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Alwin O. Groups Singapore, October 27, 2015
Friendly staff

The staffs were friendly and helpful, room was spacious and decent amenities in the room.
8.7
Worthy for the cost of the room
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Kwan J. Groups Singapore, October 16, 2015
Good comfort hotel

Location, spacious, clean.
8
Had a good stayed. Rooms are spacious and clean. Only let down are the bath towels needed to be replaced. They are rather old. Wifi is good. Will stay again if in Surabaya.
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Ivan P. Groups Spain, August 24, 2015
good location and hotel

location price bed
8.7
it does the job even when it is not really a 4 star hotel, english can be improved.
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John B. Groups Ireland, August 24, 2015
Was a short stopover

Location, room, bathroom
7.3
Everything was fine except for the shower. A pet hate of mine is when a hotel has a bad shower and this was definitely the case here. The rooms are a fine size though and staff tried to help where possible but for receptionists their English is very poor for the most part.
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Sunghee H. Groups South Korea, August 9, 2015
good promotion. best location

location. staffs.
8.7
good to stay for three days. two big malls near hoteal in walkable distance.
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Sherlyn N. Groups Singapore, June 6, 2015
Good location and great staff who go extra mile

location was pretty good. Staff was awesome. They help to recommend what cakes are nice and helped us to Order them
8
Great!
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Lawrence W. Groups Malaysia, April 5, 2015
Excellent room, with some flaws

The space, the bed and the pillow.
7.7
It was a short one night stay with a late check in, so my experience at the hotel is far from comprehensive. However, worth mentioning is the size of the room, definitely a major value for money. The bed and pillows provided are so so very comfy as well (provided you like fluffy pillows). However, some minor flaws prevent me from rating the hotel as excellent. First is the toilet, the shower is only partially covered from the toilet floor, so you will inevitably get it wet when you shower, and yet no mat was provided. Secondly, the bath tub and floor had some stains/ blemish which takes away the class that comes with a 4 star restaurant. There were also stains on the heating element in the kettle provided. Not sure if it was from wear or from somebody misusing the kettle, nevertheless I had no intention of using it. I didn't really have time to fully the surroundings of the hotel, but there was a shopping mall within walking distance. Plaza Tunjungan however would require a short taxi ride. All of these are probably very minor annoyances that can be attended to by the hotel staff and shouldn't bother everybody. All in all, I had a throughly comfortable stay.
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Dwi H. Groups Indonesia, February 22, 2015
staf very friendly

deluxe room very large! i like it!
9
Very comportable
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Garden Palace Hotel SurabayaGarden Palace Hotel Surabaya - LobbyGarden Palace Hotel Surabaya - LobbyGarden Palace Hotel Surabaya - Front DeskGarden Palace Hotel Surabaya - SUPERIOR KingGarden Palace Hotel Surabaya - SUPERIOR TwinGarden Palace Hotel Surabaya - SUPERIOR KingGarden Palace Hotel Surabaya - Working DeskGarden Palace Hotel Surabaya - Safe BoxGarden Palace Hotel Surabaya - Mini BarGarden Palace Hotel Surabaya - STANDARD RoomGarden Palace Hotel Surabaya - DELUXE ORIENTAL ThemeGarden Palace Hotel Surabaya - DELUXE JAPANESE ThemeGarden Palace Hotel Surabaya - Japanese deluxe themeGarden Palace Hotel Surabaya - ROYALE CLUB TwinGarden Palace Hotel Surabaya - ROYALE CLUB KingGarden Palace Hotel Surabaya - ROYALE SUITE Living RoomGarden Palace Hotel Surabaya - Royale suiteGarden Palace Hotel Surabaya - EXECUTIVE LOUNGE Board Meeting RoomGarden Palace Hotel Surabaya - EXECUTIVE LOUNGE Board Meeting RoomGarden Palace Hotel Surabaya - Executive loungeGarden Palace Hotel Surabaya - EXECUTIVE LOUNGE BuffetGarden Palace Hotel Surabaya - GREEN HOUSE Kitchen BistroGarden Palace Hotel Surabaya - GREEN HOUSE Kitchen BistroGarden Palace Hotel Surabaya - GREEN HOUSE WineGarden Palace Hotel Surabaya - Churabaya LoungeGarden Palace Hotel Surabaya - Cake shopGarden Palace Hotel Surabaya - MING COURT Chinese RestaurantGarden Palace Hotel Surabaya - NISHIKI Japanese RestaurantGarden Palace Hotel Surabaya - Clark HatchGarden Palace Hotel Surabaya - CLARK HATCH FitnessGarden Palace Hotel Surabaya - Business CentreGarden Palace Hotel Surabaya - Wedding at the palaceGarden Palace Hotel Surabaya - Regency Main HallGarden Palace Hotel Surabaya - Caesar PalaceGarden Palace Hotel Surabaya - DELUXE NUSANTARA CorridorGarden Palace Hotel Surabaya - DELUXE ROMAN CorridorGarden Palace Hotel Surabaya - DELUXE JAPANESE CorridorGarden Palace Hotel Surabaya - DELUXE ORIENTAL CorridorGarden Palace Hotel Surabaya - Lobby Restroom


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