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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Area: Surabaya Center Number of Rooms: 360
Free Wi-Fi

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Very Good


based on
73 reviews

Value for Money
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Lawrence W. Groups Malaysia, April 5, 2015
Excellent room, with some flaws

The space, the bed and the pillow.
It was a short one night stay with a late check in, so my experience at the hotel is far from comprehensive. However, worth mentioning is the size of the room, definitely a major value for money. The bed and pillows provided are so so very comfy as well (provided you like fluffy pillows). However, some minor flaws prevent me from rating the hotel as excellent. First is the toilet, the shower is only partially covered from the toilet floor, so you will inevitably get it wet when you shower, and yet no mat was provided. Secondly, the bath tub and floor had some stains/ blemish which takes away the class that comes with a 4 star restaurant. There were also stains on the heating element in the kettle provided. Not sure if it was from wear or from somebody misusing the kettle, nevertheless I had no intention of using it. I didn't really have time to fully the surroundings of the hotel, but there was a shopping mall within walking distance. Plaza Tunjungan however would require a short taxi ride. All of these are probably very minor annoyances that can be attended to by the hotel staff and shouldn't bother everybody. All in all, I had a throughly comfortable stay.
Dwi H. Groups Indonesia, February 22, 2015
staf very friendly

deluxe room very large! i like it!
Very comportable
Dario L. Groups Spain, February 2, 2015
Good hotel, comfortable room

Room, clean, breakfast
Comfortable room, incredible breakfast buffet, friendly and helpfull staff, bar with live music. A bit far from downtown but taxi is cheap.
Wawan J. Groups Indonesia, October 25, 2014
Clean Room, Nice and Friendly Staff

clean, friendly staff, big room
the room was nice and clean. Superior type is quite big and comfort. the location also very near to the shopping mall (plaza surabaya and grand city).
Lee C. Groups Malaysia, October 12, 2014
Nice Hotel

4 Stars Hotel Standard. Location nearby Mall. Nice BF
Nice hotel with 4 stars standard but nothing much on the surrounding except a nearby mall about 10mins away. They upgrade me to a Apartment room with a little kitchen but the bathroom are small with water splash out easily from the bathtub.
Abdul R. Groups Singapore, October 9, 2014
Super Best Hotel

Spacious, Clean & Great Breakfast
Spacious, Clean & Great Breakfast Location near to big shopping centre, 3 mins walking.
Felix B. Groups Indonesia, September 23, 2014
good stay

good service, clean, comfort
Vijaybabu V. Groups India, August 31, 2014
value for money

cleanliness, location, staff attitude was simply amazing
Wong Y. Groups Singapore, August 17, 2014
Will return for the friendly and helpful staff

1) the employees, 2) food 3)location
Booked a themed room, could not use the internet, could not get any coffee from the coffee machine, did not get any complimentary snacks or drinks from the courtesy room. All were down. Hence, next time, will just settle for the normal room instead of forking out slightly more for use of the courtesy room. Realised room had no extra bed we'd previously requested during our booking. Will return for the friendly and polite staff. Buffet breakfast had a good variety.
Dedy A. Groups Indonesia, July 31, 2014
Lovely tematic room

Nice room, good location and surrounding area

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Customer Reviews - Garden Palace Hotel, Surabaya