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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Area: Surabaya Center Number of Rooms: 360
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

from 496 reviews

Value for Money
7.6
Location
8.2
Staff Performance
7.6
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.7
Food/Dining
7.3
Business travelers (496)
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Jenny O. Business travelers Australia, August 24, 2015
Aussie biz travel

Service, quality & staff
10
Great
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Sute D. Business travelers Indonesia, August 17, 2015
Old hotel renovated

Location, staff perfomance, location
6.7
Bed room has new renovated, still using tube TV, bath room still use old one, room floor dusty, water pressure is very low, air conditioner can not change the temperature (very cold)
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Novitaria N. Business travelers Indonesia, August 16, 2015
Good Hotel

Large room, clean, near mall
7.7
I booked single bed for my guest but when he arrived he told me that he got twin bed from check in until check out (3 days). A little bit disappointed cause I already booked from 2 or 3 weeks before.
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Khaira Z. Business travelers Indonesia, June 30, 2015
srandard hotel with nice location

location
7
great
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Maelinda H. Business travelers Indonesia, June 18, 2015
uncomfortable...unclean
2.7
Uncomfortable hotel..a littel bit dirty..especially at the bathroom..theres so many broken thing and dirty thing inside..especially the sink was a litte bit broken inside..
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Novy W. Business travelers Indonesia, June 17, 2015
cleans

good design
6.7
The hotel location was fantastic. The facilities were great
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Arbaiyah Y. Business travelers Singapore, June 14, 2015
Good breakfast

Good breakfast,friendly staff and good location
10
My stay was good. Very convenience to malls. Food was good too.
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Robby W. Business travelers Indonesia, June 13, 2015
Nice place to stay

Nice room, clean and friendly staff
8.3
Everything okay, parking area too small
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Eddy H. Business travelers Indonesia, June 6, 2015
Need to improve service and renovate

location, price
6
Checked in after 8 pm and was told that the room (non smoking) was not ready and was asked to wait. Unacceptable! I asked to speak with the manager, he never showed up. After 30 mnts of arguing, i was finally upgraded. The room looked outdated with stains on carpet. There were not enough plugs for laptop and phone chargers. With this condition, it's hard to use this hotel for business purpose.
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Januar K. Business travelers Indonesia, June 6, 2015
Best location, clean room but receptionist less.

Best location at the centre of Surabaya, good looking lobby and convenient room.
8.7
It is good, will come back again to stay.
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Customer Reviews - Garden Palace Hotel, Surabaya

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