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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271

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Very good


based on
157 reviews

864 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
Families with young children (157)
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Sesilia C. Families with young children Indonesia, February 9, 2016
Nice Location, but no so clean

Location, hospitality, restaurants
My stay was good, the staffs were very friendly and helpful. First time I booked the hotel with agoda, I've already mention in special request that I wanted a side to side bedroom with connecting door and also a japanesse theme room if possible. The day I arrived at the hotel, they gave me an oriental themed room without connecting room, and in a smoking area (I also request a non-smoking room since I brought a baby). I asked if I could got another room with connecting door, they said they will inform me later when one exist. Then I arrived at this oriental theme room, it looks awful! The carpet was dull, and the room gave a dirty ambience. I asked the reception if I could move to a japanesse theme room and she said: "Oh yes, we have two empty rooms at Japanesse theme with connecting door!" Da hell... Why didn't you give these rooms from the beginning?? The Japanesse theme rooms were a lovely one. Looks clean since no dull carpet attached. I was given 1822 and 1824. 1824 was placed at the corner and a lot smaller than 1822. Oh yeah, the closet flush system in this hotel was bad, not in our room but in the other room as well. Overall, if you really looking for a middle classed hotel in the center of Surabaya, I suggest you this one, but if you want a better hotel performace within this price range without considering the location then I think The Alana hotel still the best choice.
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Defie K. Families with young children Indonesia, October 20, 2015
Staffs performance was awesome !!

Customer Services, Breakfast, Location
Our stays was great, this hotel always been our favorite every time we visited Surabaya, Kuddos for the hotel staffs ... They did great job and always made our stays feels like home. There are few things the management need to improve this hotel : first their towels was in bad condition, I was disappointed !! And second they need to upgrade the mini fridge ( not even cold at all and old )
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Wc H. Families with young children Malaysia, October 18, 2015

Good hospitality, clean, excellent location,
Will always be my first choice
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Lily T. Families with young children United States of America, October 13, 2015
4 stars hotel with 1 star service

Location is the only plus for this hotel. It is close to shopping center.
I traveled from the U.S with two young children, age 5 and 2 to stay for 2 days in Surabaya. When I checked in to the hotel, the front desk told me the breakfast/dining area for the next day. I proceeded to ask if I would be receiving complimentary breakfast. He told me yes, for 2 adults. Room was not as clean as I expected. I was surprised that the color of the sheets were not as white as I expected. In Bahasa Indonesia, we would call this "Kumel", means over a period of time of wash, the color white is not as white. The decorative pillows were stinks. In the morning, I took my two kids and my sister to have breakfast, before we can get in, the staff told me that our room did not come with breakfast. He insisted that it did not come with breakfast. it was definitely and embarrassing moment as people starring at us. I asked him to check again, he went to the front desk and fa few minutes later came back and told me the same thing. I was done at that moment, tired from traveling with the kids and just wanted to rest. I went to my room to get our stuffs so we can get the kids to eat. The manager on duty, David called and said that because I reserved from Agoda, the room does not come with breakfast. I told him that I relied on the information of his staff when I checked in. To be turned down in front of so many people, and then receiving a call to tell me that it did not come with breakfast was definitely not the service that I expected from a 4-starshotel. I expressed my disappointment with him and told hims as someone that work in the hotel business, hospitality should be number one. I explained to him that he needs to make it right for his guests. after a few minutes of conversation he told me that I can go ahead and have breakfast there that morning. I had to refused his offer. he did offer me to have breakfast the next day, when I should have received 2 days of complimentary breakfast. In short, When I return to Surabaya, I will not be staying here.
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Juanda J. Families with young children Indonesia, September 12, 2015
good staff, clean room, but old tv.

location, environment, food
Nice stay and cozy room
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Julianto T. Families with young children Australia, August 14, 2015
Love the Theme Room

Comfort, Stylish Room & Great location.
We stayed on this hotel for only 1 night, I wish we stayed longer. we got the Japanese themed room, it's very nice. The hotel itself is in the middle of the city so it's convenience. The staffs are great, the whole hotel is beautiful. The only complaint for this hotel is the smokers in breakfast area. Absolutely disgusting! No respect for other people that are eating. This hotel should stop people smoking indoor!
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Asvin N. Families with young children Indonesia, August 10, 2015
Nice hotel with a suitable room. It's in the city

Large room, the location, the rate
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Ivan R. Families with young children Indonesia, July 26, 2015
nice trip

location, cleanliness, comfortable
Very nice en familiar place
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Ahmad F. Families with young children Indonesia, July 25, 2015
Only location is the good thing about this hotel

Staff service is okey
Not bad
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Astuningsih A. Families with young children Indonesia, July 16, 2015
Very nice hotel

Location, nice staff, comfortable room
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