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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Hotel Area: Surabaya Center Number of Rooms: 360
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
56 reviews

Value for Money
7.4
Location
8.0
Staff Performance
7.4
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.7
Food/Dining
7.0
Groups (56)
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Vicky S. Groups Singapore, March 2, 2014
very good experience

room comfort, location, cleanliness
8.3
it was a good experience to stay at this hotel, centrally located, easy access to every part of the city, so far so good
Shiul Y. Groups Indonesia, March 1, 2014
Standard hotel with standard service

new, location, nice interior
6.3
I'm travelling with friends. It was quite far from airport (around 1hours) When i arrived, at first i love the interior: cozy, chic and fresh design but then the staff seemed like they weren't well-trained. The elevator and room also had this dusty smell, the floor drain of the toilet clogged as well. The rest is okay though and thankfully we still have a nice time, especially in a pretty cafe with superb decoration inside the hotel. A must try
Eric T. Groups Singapore, November 18, 2013
Clean, Comfortable Rooms

Clean, Large, Easily accessible
7.7
The rooms are big, clean and well maintained. Facilities are available with restaurants, bars and gym. But somehow, the fridge was locked.
Kristina W. Groups Indonesia, October 3, 2013
Large room

Clean,large room, quite
8
It was nice,close to Plaza Surabaya. Just 5 mins walked. Quite near to Tunjungan plaza,and just beside the hotel is ice cream :)
Zhuolun L. Groups China, September 22, 2013
nice location and good experience

good location, nice room, good service
8
I am very satisfactory with the clean room and good location. However, some service staff seem do not understand English.
Indra W. Groups Indonesia, August 12, 2013
Great

Large room, Great breakfast, Strategic location
8.7
i had stayed for 2 days in this hotel. Overall services of this hotel was great. The staffs were friendly, the breakfast was delicious, and the location was strategic. You only need to take a walk from this hotel to find shopping mall, offices, parks, restaurants tourism center and interesting spots in Surabaya.
Shirley T. Groups Indonesia, April 10, 2013
A really great hotel!

The bedroom is large and really comfortable, the staff performance is excellent and the location of the hotel also great.
7.7
Laksmi H. Groups Indonesia, March 30, 2013
Spacious Room and Good Location

Spacious and renovated hotel room in city heart location. Near the tourist centre and local ice cream Zangradi.
8
James B. Groups Malaysia, February 24, 2013
Great Hotel in the Heart of Surabaya

Hotel with big rooms
9.7
when we arrived, we were greeted with the staff's friendly attitude. they'll open the door for everyone who walks in! the rooms were spacious and clean. definitely a place to stay if you're not into those budget hotels. location wise, it's at the heart of the city. local foods & shopping malls are nearby. there's also an ice-cream shop that sells ice-cream made from local surabaya recipe. oh, there's even a submarine museum nearby. strategic hotel!
Ravikumar A. Groups India, February 13, 2013
Great location and service with smile

Nice room
9
Rooms are nice with good interiors. Bed is fantastic. Standard breakfast with enough variety. Even breakfast was available at 4am early in the morning. The taxi's are waiting 24hrs at the hotel entrance & I was able take cab 4am in the morning to airport. Close to the room there is one pedestrian crossing signal which is set with speaker and gives beep sound during pedestrian crossing which is very irritating and makes you wake up early in the morning. The rooms are not noise proof and the sound can hear very loud inside.
Sightseeing/Attractions Tip: There is one Russian submarine put for exhibition just behind the hotel after the Plaza Surabaya. Train station is just 15 minutes walk from the hotel where you can take train for Mount Bromo trip(take train to Probolingo & from there take bus to Mount Bromo.

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Customer Reviews - Garden Palace Hotel, Surabaya

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