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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia 60271 (Show on map)

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Area: Surabaya Center Number of Rooms: 360
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

from 81 reviews

Value for Money
7.7
Location
8.2
Staff Performance
7.7
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
8.1
Food/Dining
7.2
Groups (81)
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Ivan P. Groups Spain, August 24, 2015
good location and hotel

location price bed
8.7
it does the job even when it is not really a 4 star hotel, english can be improved.
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John B. Groups Ireland, August 24, 2015
Was a short stopover

Location, room, bathroom
7.3
Everything was fine except for the shower. A pet hate of mine is when a hotel has a bad shower and this was definitely the case here. The rooms are a fine size though and staff tried to help where possible but for receptionists their English is very poor for the most part.
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Sunghee H. Groups South Korea, August 9, 2015
good promotion. best location

location. staffs.
8.7
good to stay for three days. two big malls near hoteal in walkable distance.
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Sherlyn N. Groups Singapore, June 6, 2015
Good location and great staff who go extra mile

location was pretty good. Staff was awesome. They help to recommend what cakes are nice and helped us to Order them
8
Great!
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Lawrence W. Groups Malaysia, April 5, 2015
Excellent room, with some flaws

The space, the bed and the pillow.
7.7
It was a short one night stay with a late check in, so my experience at the hotel is far from comprehensive. However, worth mentioning is the size of the room, definitely a major value for money. The bed and pillows provided are so so very comfy as well (provided you like fluffy pillows). However, some minor flaws prevent me from rating the hotel as excellent. First is the toilet, the shower is only partially covered from the toilet floor, so you will inevitably get it wet when you shower, and yet no mat was provided. Secondly, the bath tub and floor had some stains/ blemish which takes away the class that comes with a 4 star restaurant. There were also stains on the heating element in the kettle provided. Not sure if it was from wear or from somebody misusing the kettle, nevertheless I had no intention of using it. I didn't really have time to fully the surroundings of the hotel, but there was a shopping mall within walking distance. Plaza Tunjungan however would require a short taxi ride. All of these are probably very minor annoyances that can be attended to by the hotel staff and shouldn't bother everybody. All in all, I had a throughly comfortable stay.
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Dwi H. Groups Indonesia, February 22, 2015
staf very friendly

deluxe room very large! i like it!
9
Very comportable
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Dario L. Groups Spain, February 2, 2015
Good hotel, comfortable room

Room, clean, breakfast
9
Comfortable room, incredible breakfast buffet, friendly and helpfull staff, bar with live music. A bit far from downtown but taxi is cheap.
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Wawan J. Groups Indonesia, October 25, 2014
Clean Room, Nice and Friendly Staff

clean, friendly staff, big room
8.3
the room was nice and clean. Superior type is quite big and comfort. the location also very near to the shopping mall (plaza surabaya and grand city).
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Lee C. Groups Malaysia, October 12, 2014
Nice Hotel

4 Stars Hotel Standard. Location nearby Mall. Nice BF
7.7
Nice hotel with 4 stars standard but nothing much on the surrounding except a nearby mall about 10mins away. They upgrade me to a Apartment room with a little kitchen but the bathroom are small with water splash out easily from the bathtub.
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Abdul R. Groups Singapore, October 9, 2014
Super Best Hotel

Spacious, Clean & Great Breakfast
9.3
Spacious, Clean & Great Breakfast Location near to big shopping centre, 3 mins walking.
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Customer Reviews - Garden Palace Hotel, Surabaya

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