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Garuda Plaza Hotel

Jl. Sisingamangaraja No.18, Medan Area, Medan, Indonesia 20213

Recent customer reviews

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Very good


based on 272 reviews

148 reviews in English

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (272)
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Hishammudin E. Solo travelers Malaysia, May 15, 2016
clean room
clean room, easy access to many shop lot near hotel
Tiurma B. Couples Indonesia, May 7, 2016
Clean, comfortable and nice
Kathrin S. Solo travelers Indonesia, December 2, 2015
Good Hotel

Value for money, good food, location
I stayed for one night and overall is good.
Victor H. Business travelers Indonesia, November 18, 2015

Location, Clean and near restaurants
Its good location. You can easily find restaurant and they have bolu meranti which is medan signature bolu right across the street.
Ahmad F. Families with older children Malaysia, July 25, 2015
Room too small with no view (facing wall)

Paul B. Couples United Kingdom, May 31, 2015
room needs updating

breakfast location staff
Novy W. Business travelers Indonesia, May 10, 2015

good design
Staff is always friendly and eager to serve and have a good guest service knowledge. Will definetely recommend the hotel
Saiful S. Families with young children Malaysia, March 18, 2015
their services not like past few years ago

-the hotel was clean,near with interesting places,easier to get transport
I think past few years ago were very satisfied about this hotel.but during our stay last week i've got shock that air conditioner was not cool at all.i've made a complain and nothing was done.
Melanie L. Couples Canada, January 16, 2015
terrible place

i can only think of 2 positive things to say about this hotel: the staff were quite friendly & helpful, it is located close to a couple of tourist sites.
this is by far the worst hotel we've stayed at. we have traveled a lot, and stayed in many 3 star (or less) hotels throughout se asia. i had read several reviews complaining about the smell of smoke, and i agree wholeheartedly. it was disgusting. the lobby (the only place with wifi) was essentially unusable due to the almost perpetual cloud of smoke. i realize it's common in se asia, but at least most places offer a non-smoking section or some appropriate ventilation. they non-smoking rooms were rancid with the smell of stale smoke, lack of ventilation, and musty. the toilet paper in our bathroom had clearly been put into the container wet as it was completely unusable. the fridge did not work, and the air conditioning unit was ridiculously loud. top that off with linens (both bedding & towels) that were stained and / or unclean and it really made for an unpleasant stay.
Henny R. Business travelers Indonesia, November 5, 2014
Clean room it is not properly

value for money, near by shopping center, restaurant, same place for conference which i attend
I have a shoes case, and when i go to conference i wear my shoes and my shoes case left in my room. 1 night before i leave the hotel, i packed my luggage also my shoes i will put it back into shoes case , but the shoes case was gone. i inform to the manager where is the shoes case? He apologize and no solution and he thought just only shoes case. Every traveling i bring shoes with the shoes case and no body take it out. i am very disappointed, even just only the shoes case but very important to me make proper and easy packaging
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