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Gateway Hotel (Marco Polo)

13 Canton Road, Harbour City, Kowloon, Tsim Sha Tsui, Hong Kong (Show on map)

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Formerly : Gateway Hotel
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Gateway Hotel (Marco Polo) Hong Kong - Food and Beverages Gateway Hotel (Marco Polo) Hong Kong - Food and Beverages Gateway Hotel (Marco Polo) Hong Kong - Superior Suite Living Room Gateway Hotel (Marco Polo) Hong Kong - Superior Suite Bedroom Gateway Hotel (Marco Polo) Hong Kong - Executive Lounge Gateway Hotel (Marco Polo) Hong Kong - Continental Club Lounge Gateway Hotel (Marco Polo) Hong Kong - Continental Club Lounge Gateway Hotel (Marco Polo) Hong Kong - Continental Deluxe Room Gateway Hotel (Marco Polo) Hong Kong - Continental Deluxe Room Gateway Hotel (Marco Polo) Hong Kong - Premier Room Gateway Hotel (Marco Polo) Hong Kong - Premier Room Gateway Hotel (Marco Polo) Hong Kong - Deluxe Room
Area: Tsim Sha Tsui Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
1580 reviews

Value for Money
7.9
Location
9.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.8
Food/Dining
7.7
All reviews (1580)
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Ryan A. Families with older children Philippines, September 9, 2014
Great location to everything to you need!

location, shopping, MTR (5min away)
8.7
Had really a great time staying in Marco Polo as always. Staff are so helpful & courteous. The house-keeping always made sure the room is clean n tidy. The complimentary Wifi access in the room is fast but there was a time on my stay that it was down for more than 2 hours due to system update. Overall it was super!
Ng Y. Families with young children Singapore, September 8, 2014
Great Location, Great Rooms, Not So Great Service

rooms, location, shopping
8.3
overrall experience was good. one thing to highlight though was a particular staff whose service was absolutely horrendous. he was incharge of the security of the lobby. my 5yo nephew was running around the lobby while i was doing the check-in procedures. he shouted loudly at my nephew to stop running. I was quite put off and upset as he should first approach me instead of shouting at a young child. When i made the complaint to the hotel manager, the staff had the cheek to confront me saying me as the adult should control the kid. I was busy with the check-in procedures (which they screwed up my rooms arrangement!!), if he had a problem with the kid, approach the adult. There is no need to shout at the young kid and frighten the hell out of him. That episode aside, the rooms are always cleaned beautifully and very tidy. location is fantastic with shopping and food galore around.
Diana J. Families with young children Philippines, September 7, 2014
Good hotel

Comfortable, clean and location
8.7
Our stay was great
Kenn N. Groups Philippines, September 7, 2014
Great Hotel

One of the best in HK
10
Chi C. Business travelers Hong Kong, August 31, 2014
Excellent

Location, price, service
4
Thar C. Business travelers Myanmar, August 31, 2014
New, friendly staff and good location

New, friendly staff and good location
9.3
It is very easy to get the hotel when you came from Macou by boa. You can walk through at the Habour city departmental store. There are many shopping center around the hotel.
Soo K. Groups Malaysia, August 31, 2014
Room

Overall room was very clean and house keeping was very efficient. Free mineral waters and fruits
8
Sinca S. Couples Indonesia, August 30, 2014
nice location

location, malls, shopping
8.7
we were not able to check in at 2pm and had to wait for another 2 hours before being checked in. Hotel staffs should look into this. Otherwise, all else is good.
Maria V. Couples Philippines, August 28, 2014
Gateway is a fine hotel.

1. room was large and clean
6
Jessica O. Solo travelers Singapore, August 27, 2014
Gateway hotel

Location/ Room comfort/ Hotel cleanliness
9
Good location and staffs but one thing can be improved could be the pillows that are provided, the pillows are too flat and uncomfortable. Overall its great.

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Customer Reviews - Gateway Hotel (Marco Polo), Hong Kong

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