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Gateway Hotel (Marco Polo)

13 Canton Road, Harbour City, Kowloon, Tsim Sha Tsui, Hong Kong (Show on map)

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Formerly : Gateway Hotel
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Gateway Hotel (Marco Polo) Hong Kong - Food and Beverages Gateway Hotel (Marco Polo) Hong Kong - Food and Beverages Gateway Hotel (Marco Polo) Hong Kong - Superior Suite Living Room Gateway Hotel (Marco Polo) Hong Kong - Superior Suite Bedroom Gateway Hotel (Marco Polo) Hong Kong - Executive Lounge Gateway Hotel (Marco Polo) Hong Kong - Continental Club Lounge Gateway Hotel (Marco Polo) Hong Kong - Continental Club Lounge Gateway Hotel (Marco Polo) Hong Kong - Continental Deluxe Room Gateway Hotel (Marco Polo) Hong Kong - Continental Deluxe Room Gateway Hotel (Marco Polo) Hong Kong - Premier Room Gateway Hotel (Marco Polo) Hong Kong - Premier Room Gateway Hotel (Marco Polo) Hong Kong - Deluxe Room
Area: Tsim Sha Tsui Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Fantastic

8.5

based on
1761 reviews

Value for Money
7.9
Location
9.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.9
Food/Dining
7.7
All reviews (1761)
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Pennapa C. Groups Thailand, January 4, 2015
Good Staff, Nice Location

Staffs, Room and Expensive but reasonable
8.7
Genalyn J. Families with young children Philippines, January 3, 2015
excellent

food,location&friendly staff
10
Our stay was great, all the family members has a good feedback about the location, food and the staff... 3
Raul N. Families with young children Philippines, January 1, 2015
Very good

Location, location, location
7.7
Stayed in a continental club suite and was charged for printing boarding passes. This ruined what could have been a pleasant stay.
Maria Z. Families with young children Philippines, January 1, 2015
good for me, my kids can go out and walk around sa

good location
10
good although they cannot give me extra bed
Michelle C. Families with young children Philippines, December 31, 2014
satisfied

nice location, nice service
9
had a great time
Carolina T. Families with young children Brazil, December 31, 2014
Very good location

Location, room size, clean
9
Very good, the location is perfect as you dont need go out to the mall.
Teck J. Families with young children Singapore, December 30, 2014
Poor food & front desk service

The newly renovated room, friendly cleaner, free canned drinks (mini bar)
6
Series of events outlining Poor quality staff & Poor service. 1) booked a suite for young children with asthma, ended up with a smoking room which then resulted in a 3 hour delay. Arrival at hotel, 2.30pm ---checked in, 5.45pm. Not apologetic. Had to go back to hotel lobby every hour to check if room available. Each time still queue at counter to ask. Not personal at all. 2) one of the lifts strong smell of sewerage (yucks) 3) buffet breakfast - told at check-in it is free for our family. End of our 5 night stay, was told otherwise. Resolved issue only after 30 min of difficult negotiation... We compromised and paid partially. Staff and Manager with poor communication skills, manner appears uncaring and virtually no service recovery. 4) standard of food in buffet was poor and quite disappointing - chef at the egg station rude and did not delivered what was required. Food ran out 10 -15 min before closing --- simply tells me that food has run out, without any explanation or apology. Only saving grace is the location and the wonderful and chatty cleaning lady! I agree with wife that we will NEVER stay there or with any Marco Polo Hotel in the future. Please be warned!
Wilhelmina A. Families with older children Philippines, December 30, 2014
Never ceased to make our stay feels like home

Beat thing is theStaff. Ever helpful and accommodating.
9.7
Ill definitely come back.
Gonzalo O. Families with young children Philippines, December 30, 2014
Marco Polo Gateway

They clean the rooms fast
7.3
I probably wont go back.
Aileen G. Families with young children Philippines, December 29, 2014
Yuletide 2014

location location location
7.3

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