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Gateway Hotel (Marco Polo)

13 Canton Road, Harbour City, Kowloon, Tsim Sha Tsui, Hong Kong (Show on map)

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Formerly : Gateway Hotel
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Area: Tsim Sha Tsui Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
294 reviews

Value for Money
8.4
Location
9.5
Staff Performance
8.7
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
9.2
Food/Dining
7.8
Families with older children (294)
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Jeremy T. Families with older children Philippines, April 26, 2015
Simply perfect

Perfect location, very attentive staff and nice big clean room
10
The hotel is centrally located with direct access to Harbour City mall and Silvercord mall and a few minutes walk to the Star Ferry terminal and Tsim Sha Tsui MTR station. The hotel is also one of the stops of the free airport express shuttle though access to the drop off point is a little awkward as one has to pass through the mall but friendly hotel staffs are there to assist. There are lots of great local shops and restaurants in the surrounding streets. The room was big by Hong Kong standards and looks newly renovated. We stayed on a room with 2 twin sized bed which could have easily and comfortably accommodated a family of 4 adults. The provision of very fast free wifi within the hotel and a complimentary use of a "handy" smartphone with unlimited wifi tethering and local calls that you can take anywhere with you is a big plus. Appreciate also the free mini bar (drinks only) and the use of the in room espresso machine. Funny thing about the espresso machine... I've wondered why there's a drilling/construction sound every morning and only found out that it was my neighbor using the espresso machine a few days later. The staff were very attentive and helpful. Check in and check out was a breeze and we were able to order and receive our pillows from the pillow menu in a few short minutes. We'll definitely return to this hotel and will definitely recommend it.
Cristina L. Families with older children Philippines, April 20, 2015
Comfortable,well located with well trained staff

Location,staff
8
Danford S. Families with older children Philippines, April 19, 2015
good hotel

location, comfort and location
8
Melinda C. Families with older children Philippines, April 7, 2015
Excellence

Extra amenities, good location, efficient staff
7.7
Nathvara K. Families with older children Thailand, March 22, 2015
Great location

Location, service and facility
9.7
The rooms are spacious, clean and well-decorated. All the necessary amenities are provided. Location is perfect for shopping and everything.
Nareapon A. Families with older children Thailand, March 21, 2015
Good location for shopping

Location / Clean / free mobile
8.3
As my idea, this is one of the most convenience hotel in Kowloon as its is closed to shopping area and MTR station. Also this hotel offer free mobile phone for using in Hong Kong and Kowloon area which will be very useful for everyone.
Paul F. Families with older children Philippines, March 17, 2015
Convenience and Service oriented HoTel

Location and service.
8.7
We had a great stay , all the staff at the continental lounge were all very helpful and attnded well to our needs specially ms. maggie. We had experience smelling cigarette smoke on our bathroom but the staff were very apologetic and we were offered to move to another room. we wer also tols that though it should be a non- smoking floor, a room guest was warned due to smoking. Room amenities were ample and every night there was turn down service and water bottles were refilled. We'll definitely recommend this hotel.
Maria C. Families with older children Philippines, February 12, 2015
Value for money hotel

Big & clean rooms, nice staff, strategic location
9.7
Stay was excellent. Will always go back to this hotel everytime i'ill go to hongkong. Highly recommended.
Orachorn E. Families with older children Thailand, February 9, 2015
Comfortably

Location, High Standard, Value of Money
8.7
Danilo C. Families with older children Philippines, January 18, 2015
Marco Polo-Gateway, Great hotel BUT!!!

Cleanliness; Loocation; Comfort
7.7
The hotel itself was great, except for the fact that check in time was 3;00PM, instead of the standard 2:00PM check in at other hotels. Our family arrived in the hotel 9;00AM (there were 9 of us booked in 3 rooms) but was only able to get our room at 6:00PM!!!! Our flight was 5:00AM and I requested for an early check-in in advance so the kids can rest and catch up on some sleep when we arrive. Instead the opposite happened!!! Very very disappointed with their booking staff.

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