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Gia Bao Grand Hotel

23 Lo Su street, Old Quarter, Hoan Kiem District , Hoan Kiem District - Hoan Kiem Lake, Hanoi, Vietnam 084 (Show on map)

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Area: Hoan Kiem District - Hoan Kiem Lake Number of Rooms: 45
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
676 reviews

Value for Money
8.1
Location
8.6
Staff Performance
8.1
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
8.1
Food/Dining
6.8
All reviews (676)
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Steve A. Families with older children Australia, January 6, 2014
well located place to stay

great location, very helpful and friendly staff
6.7
gia bao is a really convenient place to stay in hanoi and the staff had a good command of english and were very helpful. it was disappointing and frustrating that i'd booked and paid for a double room with an extra bed (to accommodate myself and two teenage sons) and upon arrival was told the room was quite small and not suitable for an extra bed, but if i paid an extra $5us per night we could have a larger room. i asked to be shown the room and it was barely big enough for a double bed, let alone any space for luggage. after a 21 hour journey i didn't have the energy to argue, so agreed to pay for a larger room to accommodate an extra bed. whilst the staff were very quick to set up another room, it wasn't a whole lot bigger and the "extra bed" was like a camp bed..squeaky and uncomfortable. given we were out most of the day and only staying two nights it didn't matter so much but it would have been a hassle if we were spending anymore time there. i felt it was a lurk to get another $10 out of me. i'm also glad it was my kids i was sharing with because to share a room like that with 3 adults would have been trying. the breakfast was ok but nothing to rave about. i organised our day trip to halong bay via the hotel and that worked out well, very reasonable cost and a nice bus with a great tour guide who was a wealth of information with very good english. i also organized via gio bao to be met at the airport by private car and taken to the hotel and then a return trip to the airport for $35usd. nice clean car, efficient service, no delays..good value and certainly took the hassle away. i'd recommend staying at gio bao but don't be stung for extra room rates!
Anthony T. Solo travelers France, January 3, 2014
Great staff

Room / staff / location
9.3
Prapruit K. Couples Thailand, December 31, 2013
Nothing special

Nothing positive for this hotel
5
We just stayed 1 night so could not write too much for this hotel. In general it is small and budget hotel like guest house and just suitable for backpackers only. Location is good and nothing else. Room was not clean and very cramp. Cold breakfast and no internet connection.
Ryan T. Solo travelers United States of America, December 29, 2013
convenient location, not the nicest hotel

location, nice staff, location
6.7
It was a nice location, not too far of a walk from the main areas. It looked nicer in the pictures. When we got there we paid for an "upgrade" but the room wasnt that much nicer and the elevator didnt reach the top floor so we had to walk up a flight of stairs. I thought it was a little over priced.
Fuangyos S. Couples Thailand, December 28, 2013
Good location hotel with nice services

Service / Room / Clean
9.7
The hotel located in a walk distance to Hoan kiem Lake as well as Water Puppet Theater. Hotel is clean, english speaking staff are friendly. Only one thing that annoy me is noises from the road during my first night which I think that it's quite normal in Hanoi. In overall, I'll recommend this hotel to everyone who want to enjoy visiting this charming city.
Sophie N. Couples Australia, December 27, 2013
Great staff, very attentive and spacious rooms

Staff, food and Location
8.3
Very pleasant and no hassles, the location was opposite a park that was beautiful and had numerous shopping ally's. The food was great we were invited to a christmas party free of charge when we arrived Christmas Eve!
Bertrand D. Solo travelers France, December 25, 2013
great

well located, friendly staff, affordable
7.7
I enjoyed my stay very much and would recommend it to anybody going to Hanoï. great job !
Deepak B. Groups India, December 24, 2013
Exceeded Expectations

Design, Clealiness, rRoom Quality
9.3
Excellent. More like a 4 star hotel. Only negative point was they charged extra for children as only 2 occupants per room are allowed. Other hotels did not have this problem.
Pamela M. Couples Chile, December 21, 2013
regular

large room, breakfast, location
7.3
A large room and comfortable but there were problems with the shower and wc. Good Breakfast. Good location, not noisy.
Sarah H. Families with young children Australia, December 20, 2013
Very comfortable clean hotel with large room

location, friendly staff and comfortable
8
Very comfortable stay close to main attractions. Nice street not to busy. Hotel staff very nice and spoke very good english. Breakfast very tasty with a good selection. Very nice room and safe for our young child

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Gia Bao Grand Hotel Hanoi - LobbyGia Bao Grand Hotel Hanoi - Deluxe Gia Bao Grand Hotel Hanoi - ReceptionGia Bao Grand Hotel Hanoi - Bedroom in President SuiteGia Bao Grand Hotel Hanoi - LiftGia Bao Grand Hotel Hanoi - Royal Suite room with city viewGia Bao Grand Hotel Hanoi - BathroomGia Bao Grand Hotel Hanoi - Royal Suite room with city viewGia Bao Grand Hotel Hanoi - President RoomGia Bao Grand Hotel Hanoi - LobbyGia Bao Grand Hotel Hanoi - RestaurantGia Bao Grand Hotel Hanoi - Restaurant & BarGia Bao Grand Hotel Hanoi - Buffet breakfastGia Bao Grand Hotel Hanoi - Royal Deluxe Twin / DoubleGia Bao Grand Hotel Hanoi - Presidential SuiteGia Bao Grand Hotel Hanoi - Superior FOC upgrade to Royal Deluxe

Customer Reviews - Gia Bao Grand Hotel, Hanoi

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