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Gia Bao Grand Hotel

23 Lo Su street, Old Quarter, Hoan Kiem District, Hanoi, Vietnam 100000

Recent customer reviews

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Excellent

8.1

based on 141 reviews

542 reviews in English

Value for Money
8.0
Location
8.6
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.2
Food/Dining
7.0
Solo travelers (141)
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Yeachan E. Solo travelers South Korea, June 16, 2015
not a 4 star hotel.

location. price.
7
it is worth the price, but can't say it is a 4 star hotel. just like an average 3 star hotel.
Allen C. Solo travelers United States of America, April 1, 2015
Great staff, very helpful

Location, location, staff
8
Very enjoyable, would stay again if I return to Ha Noi
Jason B. Solo travelers United Kingdom, March 1, 2015
Average

location,
5.7
Broken shower and has none of the facilities advertised such as sauna. Good location
Alexandra S. Solo travelers Russia, December 27, 2014
nice hotel

staff, location
8.7
Very friendly staff, good location, nice room
Secil T. Solo travelers Turkey, October 9, 2014
Nice Hotel

Good location, comfortable stay, helpful staff
9
Esam N. Solo travelers Australia, October 8, 2014
nice good hotel

clean and good location
8
very good hotel with great location and great staff ...
Secil T. Solo travelers Turkey, October 7, 2014
Very good

Location, good service,clean
9
Vincent C. Solo travelers United States of America, May 26, 2014
Great location, clean

Location, friendly staff, good breakfast
7.7
Overall a quality stay centrally located. Would definitely stay again.
Gavin K. Solo travelers Australia, March 21, 2014
Reasonable

Location
6.3
I had a reasonable stay at this hotel but I wouldn't stay there again. The wifi in the room didn't work so I had to keep going down to the lobby to get a signal. The breakfast was basically non existent. The hotel is pretty clean and the rooms were fine and decent value for money. Location was good right in the old quarter. the staff were always helpful, however, don't expect any kind of online response from them if you email them as they don't seem to monitor their email at all. I had to call them from Thailand the night before as they hadn't responded to email about an airport pick up. When I called them the man who answered me seem to deliberately act like an idiot as I had to resort to screaming at him down the phone incredibly loud and he kept saying to me that he can't hear me even though I'm pretty confident people about 1 km away could hear me. Not really impressed with the staff here. They did sort out the airport pick up, but I could've done without the last minute aggravation and smart alec shenanigans of the male staff member and the expense of the long distance phone call when they could've just monitored their emails.
Sanni O. Solo travelers Nigeria, March 20, 2014
not bad

location, staffs, location
6.3
its a nice view from outside but the inside needs a brush up.
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