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Ginza Grand Hotel

8-6-15 Chuo-ku, Ginza, Tokyo, Japan 104-0061 (Show on map)

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Formerly : Hotel Coms Ginza
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Area: Ginza Number of Rooms: 256

Recent customer reviews

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Very good

7.7

based on
161 reviews

87 reviews in English

Value for Money
7.4
Location
9.1
Staff Performance
8.0
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.5
Food/Dining
6.7
All reviews (161)
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Linda O. Families with older children Singapore, January 15, 2016
Unflexible staff

Good location in Ginza. Lots of shopping & restaurants
5.3
We stayed here for the 1st 3 nights of our trip & returned for another 3 nights before returning home. Despite paying more for the returned stay we were given rooms at lower floors without heated toilet seats. Staff were inflexible as we requested for 1 hr late checkout but was refused.
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Linda O. Families with older children Singapore, January 15, 2016
Inflexible staff

Centrally located with restaurants, family mart & shopping
5.3
Single rooms were very small & hardly any space to place a suitcase. Staff were inflexible to grant 1 hr late checkout despite our 6 nights stay for 3 rooms
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Linda O. Families with older children Singapore, January 8, 2016
Convenient location

Centrally located. Clean & pleasant staff
6.7
The rooms were fairly small but hotel is centrally located & convenient. There are lots of shopping & eateries within walking distance.
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Linda O. Families with older children Singapore, January 8, 2016
Convenient location

Centrally located with lots of shopping & restaurants
6
The rooms were clean & the toiletries were good quality.
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Siok P. Couples Singapore, January 5, 2016
Guestroom

Front desk staffs are helpful
5
The guestroom is very dated & small and comes with a moldy smell from the housekeeping pantry and able to heard the next room guest snoring during the night.They also need a major room renovation plus they are still using the traditions key system instead of the latest keycard system. Have difficulties communicate with front desk staffs as they only understand very simple english.
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Benedict H. Families with older children Philippines, December 30, 2015
good for family of 4

big room
6.3
Bit expensive but so far others are ok
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Samson T. Solo travelers Philippines, December 29, 2015
Great time

Location, cleanliness, good service
9.7
Excellent no problem whatsoever, friendly staff
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Nobuyo S. Solo travelers United States of America, December 28, 2015
Great place to stay

Location, staff, price
10
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Laurent C. Couples Belgium, December 25, 2015
A bit too simple even for a low price.

Location, cleanliness
7
The hotel is clean and quite conveniently placed in ginza, but the room was quite small, tv was so small it was almost impossible to read the menu from the bed, the airconditioning was noisy, there was no minibar, not even a complimentary water bottle, which could have been nice since the room was so dry that we both woke up with a sore throat... All in all, not a bad experience, but probably a little taste of not enough for the price...
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Gayle W. Solo travelers United States of America, December 19, 2015
Solo trip

Rooms were cozy and clean. Surrounding area was nice with access to train
7
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