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Agoda Verified Reviews

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Excellent



based on 6189 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 9.1
  • Service 8.8
  • Value for Money 8.6
  • Food/Dining 7.3

6.7 Derrick F.
Singapore
December 31, 2015
Glow Stay in Dec
Location, food outlets avail like McDonalds
Average. Only good thing is location to me. Otherwise it is only an averaage hotel

8 Liang K.
Singapore
December 31, 2015
Very comfortable stay, the rooms were clean & new
The clean room, the bed and location
Very comfortable as the room were clean and spacious

8 NG Q.
Malaysia
December 31, 2015
Breakfast very dissappointed
staff friendly,room confortable,near shopping mall
the room at Glow Pratunam Hotel is very nice and confortable,the hotel have near by shopping mall,so easy to go shopping,but their breakfast are not nice,their bacon and hotdog,when you eat,you will feel like eat the plastic

7.7 Ruby L.
Singapore
December 30, 2015
2nd stay with hotel; average service
Great location and spacious corner room
We booked a corner room with an additional bed for 2 adults, 1 teenager and 1 toddler. The room is spacious enough for 4 pax to move around comfortably. As we had stayed 6 consecutive nights, we can see the different housekeeping habits by different chambermaids. Example, we will lay the bath robe on the sofa for my toddler to sleep on. On some days, the robe will be folded nicely and placed on the sofa / in the wardrobe. But on one of the days, it will simply be at the same position where we left it with the pillow. Very unsightly. By the way, the bathrobe can be really torn (one big hole at the back) and I wonder why wouldn't they change it. From booking till check-in, I have requested that 4 bath towels to be available but only received after requesting twice and eventually gave up requesting from Day 3 onwards. That is my only request throughout my stay; is it so difficult to fulfil? By the way, the bathtub is without any handle bar nor anti-slip coating so it get really slippery when wet. I had a fall on the first night and no longer wants to bathe my toddler in the bathtub. I tried requesting for an anti-slip mat but they also don't have. We tried the massage services which is located at the lobby, not really very ideal. As it is located just next to the lift lobby, you will hear loud voices while people wait for the lift. The next down point is no(or minimum)air-con and fans are switched on if you are at the corner seat. Due to the floor to ceiling glass panel, heat is being trapped inside and don't really feel cool. But Concierge service was warm & friendly and Giggs attended to us on 3 consecutive days. He was prompt and attentive. My first stay 2 years ago with Glow was great when they newly opened but I feel the standard has dropped perhaps due to the high occupancy rate. With the price I paid for Dec peak period, I may consider staying in Amari Watergate again which is also strategically located.

8.7 Bee L.
Singapore
December 30, 2015
Strategic location
Location, friendliness n cleanliness
Good

10 Chong Y.
Malaysia
December 30, 2015
A amazing nice hotel
The good service ,nice hotel room,and nice view

8 Ming L.
Malaysia
December 30, 2015
Pleasant and enjoyable stay at Glow Pratunam Hotel
Bed, cleanliness and location.
Overall we have been pleased and happy with the hotel services. Will book again in near future.

7.7 Jane K.
Singapore
December 30, 2015
Convenient location
Location, Cleanliness, Service
The stay was pleasant as the hotel is conveniently located opposite Platinum Mall. Most taxi drivers know the building as Shibuya instead of Glow Hotel. The room was clean and space was sufficient even for triple-sharing.

9.3 Tan K.
Malaysia
December 29, 2015
Good Location, Superb Staffs
Attentiveness of thier staff, Location, Value for money.
Excellent. Got a surprised christmas gift during check in and another small surprise upon entering the room. Clean rooms with good air conditioning. Staff are helpful and always greeting us with a smile.

8 Chester C.
Philippines
December 29, 2015
Dr. Chester B. Coronel
Location,Price and Bed and Pillows
Good and comfortable. 7/10