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Golden Lotus Luxury Hotel

53-55 Hang Trong Str, Hoan Kiem Dist, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District Number of Rooms: 53

Recent customer reviews

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Excellent

8.5

based on
146 reviews

88 reviews in English

Value for Money
8.4
Location
9.0
Staff Performance
8.8
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.3
Food/Dining
7.7
All reviews (146)
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Rebecca R. Couples United Kingdom, January 16, 2016
Nice hotel, not all rooms as good as eachother

Comfy bed, polite staff, jazz piped into room
7.3
We stayed for 2 nights on separate bookings during our time in Hanoi. The first room was excellent (except I would say there were far too many light switches and turning lights off for bed got very confusing!) The 2nd room was much smaller and a Twin rather than Double. When we asked if we could move to a Double and instead someone came and pushed the beds together and turned one of the quilts sideways to cover both beds. It wasn't really big enough for the size of the 2 beds pushed together. This also meant that my pillows were pressed against some of the light switches. There was a terrible smell of sewage emanating from the toilet and we had to close the bathroom door to ensure that the smell didn't drift further into the room. The wifi signal was very bad on 8th floor. The bed itself was comfy and the staff were polite throughout our stay, but we did hear them charging another customer for a glass she had accidentally broken in the room, which seemed steep considering what the customers pay.
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Aileen L. Solo travelers Singapore, December 15, 2015
Good stay

Value for money
8.7
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Martin S. Couples Australia, October 16, 2015
Hanoi holiday

the staff. Cleanliness. baggage storage
9
The staff were very friendly and helped us with directions and storage of luggage whilst we travlled to Halong Bay. Room was tidy and well appointed. Improvements can be access to iron and board plus milk and black tea.
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Dennis C. Couples Singapore, October 14, 2015
Nice location

Location
8
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Lala R. Families with young children Mauritius, October 5, 2015
Boutique hotel with roof top pool

Staff helpful and welcoming. Roof top pool. Luxurious room with all amenities
9.7
Location is close to Hoa Kiem lake. Hotel is nicely decorated. Staff is so welcoming and eager to help. Room had all amenities needed. Breakfast buffet is mostly continental, we would have preferred Vietnamese food which was available but in limited variety. The roof top pool is a blessing after the day's heat and humidity. Every detail is thought to ensure comfort.
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Nigel H. Families with young children Australia, October 3, 2015
Great place to stay.

The facilities are excellent, the staff are incredibly helpful and the location is perfect.
9.7
Thoroughly enjoyable!
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Zorica W. Couples Australia, September 28, 2015
Great stay

Location. Staff. Cleanliness
8.7
It was a very comfortable stay from the first day the staff very attentive with relatively good English. Good location to most things. The room was a little small which didn't bother too much as we were out most of the time. Good to have a pool to refresh after a day of walking and humidity.
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Jason T. Families with young children United States of America, September 21, 2015
Good

Na
9
Ok
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Simon R. Groups South Africa, August 10, 2015
Wonderful hotel

Friendly staff, beautiful hotel with great swimming pool and great location
9.7
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Hantaig S. Families with older children South Korea, July 26, 2015
staffs' good service

staffs' good service
8.3
Even though I couldn't go to halong bay due to bad weather, one of things I got in hanoi was Ms. Anne Trong's warm(receptionist) heart to tourists. Thanks to Ms. Anne for your sincere kindness.
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