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Excellent 8.5
Based on 160 reviews

Recent customer comments

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based on 160 reviews
  • Cleanliness 8.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.8
  • Value for money 8.3
  • Food/Dining 7.6
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Martin S.
October 22, 2015
Hanoi holiday
the staff. Cleanliness. baggage storage
The staff were very friendly and helped us with directions and storage of luggage whilst we travlled to Halong Bay. Room was tidy and well appointed. Improvements can be access to iron and board plus milk and black tea.

Dennis C.
October 15, 2015
Nice location

Lala R.
October 07, 2015
Boutique hotel with roof top pool
Staff helpful and welcoming. Roof top pool. Luxurious room with all amenities
Location is close to Hoa Kiem lake. Hotel is nicely decorated. Staff is so welcoming and eager to help. Room had all amenities needed. Breakfast buffet is mostly continental, we would have preferred Vietnamese food which was available but in limited variety. The roof top pool is a blessing after the day's heat and humidity. Every detail is thought to ensure comfort.

Nigel H.
October 07, 2015
Great place to stay.
The facilities are excellent, the staff are incredibly helpful and the location is perfect.
Thoroughly enjoyable!

Zorica W.
September 29, 2015
Great stay
Location. Staff. Cleanliness
It was a very comfortable stay from the first day the staff very attentive with relatively good English. Good location to most things. The room was a little small which didn't bother too much as we were out most of the time. Good to have a pool to refresh after a day of walking and humidity.

Jason T.
United States
September 22, 2015

Simon R.
South Africa
August 27, 2015
Wonderful hotel
Friendly staff, beautiful hotel with great swimming pool and great location

Deborah P.
August 05, 2015
Great Location
Location, pool, staff
Small but pleasant rooms (Executive city view). View was okay. Small rooftop pool which is undercover. Ladder access into the pool (not steps) - not ideal for older folk. Location of this hotel is great. Easy walk to the lake. Staff were lovely. Breakfast was the usual with an egg station. No complaints at all. Chose this hotel because of the location and the pool and weren't disappointed with either. Would stay here again.

South Korea
August 01, 2015
staffs' good service
staffs' good service
Even though I couldn't go to halong bay due to bad weather, one of things I got in hanoi was Ms. Anne Trong's warm(receptionist) heart to tourists. Thanks to Ms. Anne for your sincere kindness.

Silven T.
Brunei Darussalam
July 24, 2015
Quiet luxury with old world charm.
Right in the old quarter but in a quieter street. Lovely old world ornate deco with modern comforts. Extremely helpful and friendly staff.
We stayed there before and after an overnight cruise to Halong Bay. The staff were friendly and helpful, and makes you feel like you are coming home after a day out. The hotel was ideally suited for exploring the old quarters of Hanoi on foot. The double glazing kept out the street noises. The complimentary coffee and tea packs are a nice touch. The breakfast was well cooked, and offers a good selection.   The most touching was the doorman making sure that we got onto the fixed rate taxi for the airport. (VnD 25000)