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More about this hotel:
    Nearest transport:
  • Batu Feringghi (0.4 Km / 5 min walk)
    Area recommended for:
  • restaurants
  • beaches
  • family fun
    Distance to airport:
  • Penang International Airport (20.0 Km)
    Customer comments:
  • "Comfortable rooms", "Friendly staff", "Good location right on the beach", "Great facilities including pool, garden area and adventure zone"
    Top nearby attractions:
  • Batu Ferringhi Sidewalk Bazaar (0.4 Km / 5 min walk)
  • Batu Feringghi Night Market (0.9 Km / 11 min walk)
  • Tropical Spice Garden (2.9 Km)
  • Penang Cultural Centre (3.8 Km)

Note: Distances are measured as a straight line.

Golden Sands Resort by Shangri-La Penang

Batu Feringgi Beach, Batu Ferringhi, Penang, Malaysia 11100

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Features of Golden Sands Resort by Shangri-La Penang

Hotel Facilities

  • 24-hour room service
  • airport transfer
  • babysitting
  • bar
  • coffee shop
  • concierge
  • dry cleaning
  • elevator
  • express check-in/check-out
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shared lounge/TV area
  • shops
  • shuttle service
  • smoking area
  • tours

Sports and Recreation

  • fitness center
  • garden
  • golf course (on site)
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • tennis courts


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Japanese
  • Malay
  • Tamil

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Resort Description
Located at the heart of Batu Feringgi Beach in Penang, this beautiful 4-star, family-friendly...see more Located at the heart of Batu Feringgi Beach in Penang, this beautiful 4-star, family-friendly property is an excellent place of stay. A fantastic resort for a family gathering, it boasts 387 guestrooms that offer fine accommodation. A wonderful place of stay, Golden Sands Resort by Shangri-La Penang lives up to its reputation of being a Shangri-La property. The resort's rooms offer a lively and vibrant atmosphere giving the utmost comfort. Some rooms feature pull down Murphy beds to allow a third occupant without having to request for an extra bed, making it conducive as a family room. All the sea facing rooms feature a balcony where honeymooners can watch the sunset or enjoy romantic candlelight dinners.

Cool Lounge is the first of its kind in all of the Shangri-La properties, allowing guests flying long hauls to enjoy its attached showers and comfortable waiting lounge. Adventure Zone, a family entertainment center, provides children with hours of endless fun. The Cool Zone Kids' Club also features fun activities. For a truly unique and memorable experience, Golden Sands Resort by Shangri-La Penang is the place to be.
Resort Policies
Useful Info

Recent customer comments

Filter by Traveler Type
All reviews (1705)

Business travelers (43)

Couples (490)

Solo travelers (69)

Families with young children (798)

Families with older children (187)

Groups (118)

Very good
Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews
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ray C. Families with young children
Malaysia, February 3, 2016
good for family

clean ,good for children and good staff
Siang L. Families with young children
Malaysia, January 26, 2016
Family Oriented Golden Sands

1) Kids club and no parents are allowed 2) Great and comfortable room 3) Plenty of place to lazy around
Fantastic with great hospotality
John M. Couples
Australia, January 10, 2016
comfort private beach with good pools

bathroom toiletries great private beach and great staff
Our stay was great the room is clean with fantastic toiletries that has great fragrance with items clearly stated and readable easily unlike other hotels of the same standard that has too light and slim small prints for each product. The check out staff was really great she is a young Chinese lady with pleasant smile and speech and efficient and ensuring we take all our belongings and if taxi had been arranged for airport it was on 5th January 11am. The only issue I had is with the online booking for the last three nights. I booked with Agoda but hotel computer system shows different company also it was $500 for the last three nights per my online booking with AGODA but in the end it was more than that when I paid at the hotel for that last three nights it was a surprise
david C. Families with young children
United Kingdom, January 4, 2016
nice staff good location

good swimming pools. clean room .good loacion
Enjoyed very much.
Ng C. Families with older children
Malaysia, January 6, 2016
relax and nice beach, friendly staffs

relax and nice beach, friendly staffs
relax and nice beach, friendly staffs
Kumaresan S. Couples
Malaysia, January 7, 2016
Poor management

Excellent view, Clean
Poor management during the peak period, had to wait for our room for more than 3 hours Poor explanation by staff Otherwise it was average
Russell C. Families with older children
Australia, January 9, 2016
Dissapointing stay at Golden Sands resort

location, swimming pool,air conditioning
our stay was not a pleasant one. we arrived at 3.30 pm to find that our room was not ready. We gave the hotel 4 months notice of our intended stay requesting high level rooms facing the sea, with king sized beds and no smoking.We were offered low level rooms with twin single beds and other customers smoking in adjoing rooms allowing the smoke to drift into our room from the balcony. Continual scrapping of chairs across the floors above and children running backwards and forwards until 3.00am in the morning made sleep almost impossibe. the rooms were not fresh and smelt of sweat. the safe did not work in one of the rooms. following complaints to the duty manager we were told that we would be shifted to a new room the next day on a higher level.This did not occur until 6.00pm which effectively wasted the second day of our stay. replacement rooms were clean and smelt much fresher. Manager offered complimentary meal at Ziggy's restaurant as compensation for our troubles. I hyave stayed at this hotel resort on several occasions and feel that it is getting tired and rundown. Staff are trying their best, but pre-booking of rooms is not understood, and they only give you what is available on the day of arrival, instead of ensuring your booking requests are met and the room is ready for you when you arrive. My rating is 3 out of 10
In J. Families with young children
South Korea, January 2, 2016
Best family resort ever !

Kids play zone, swimming pool, breakfast
It was perfect family holidays ! 2nd times in this resort. My kids loved swimming pools, kids play zone and kids club. Breakfast was very nice too. Staffs are very friendly. 5 star resort. 5 star service.
rafi R. Groups
Iraq, December 28, 2015
teach how to talk with coustmer
Hello, i dont have any thing to say just say hi to ** RAZZAQ * and my advise to manger to tech them staff reservation how to talk nicely with customers specialty RAZZAQ its talk like i work under his hand.. Best Regards
Salina S. Families with older children
Singapore, December 31, 2015
Great location but rooms at lower floor no ocean v

Staff were professional. Location near activities. Comfortable stay.
Only issue we have is our view of the ocean is blocked by the many large trees fronting the beach. Should space them apart to afford the magnificent ocean views from the rooms.

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