2015

Golden Sands Resort by Shangri-La Penang

Batu Feringgi Beach, Batu Ferringhi, Penang, Malaysia 11100

Excellent 8.1
Based on 1869 reviews

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About Golden Sands Resort by Shangri-La Penang

Description

Located at the heart of Batu Feringgi Beach in Penang, this beautiful 4-star, family-friendly property is an excellent place of stay. A fantastic resort for a family gathering, it boasts 387 guestrooms that offer fine accommodation. A wonderful place of stay, Golden Sands Resort by Shangri-La Penang lives up to its reputation of being a Shangri-La property. The resort's rooms offer a lively and vibrant atmosphere giving the utmost comfort. Some rooms feature pull down Murphy beds to allow a third occupant without having to request for an extra bed, making it conducive as a family room. All the sea facing rooms feature a balcony where honeymooners can watch the sunset or enjoy romantic candlelight dinners.

Cool Lounge is the first of its kind in all of the Shangri-La properties, allowing guests flying long hauls to enjoy its attached showers and comfortable waiting lounge. Adventure Zone, a family entertainment center, provides children with hours of endless fun. The Cool Zone Kids' Club also features fun activities. For a truly unique and memorable experience, Golden Sands Resort by Shangri-La Penang is the place to be.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • fitness center
  • massage(s)

Swimming & soaking

  • outdoor pool

Land sports

  • golf course (on site)
  • tennis court(s)

For kids

  • children's playground
  • kids club
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • salon
  • shop(s)
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in
  • doorman

Business & money services

  • meeting facilities
  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Malay
  • Tamil
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Policies

The hotel offers daily shuttle via tour bus to and from George Town. Drop off/pick up point is at sister property. Please contact the hotel for further information.

Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.

Guests are required to provide an estimated check-in time to the property prior to arrival.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 18 km
Distance to Airport: 45 km
Number of Floors: 7
Number of Rooms : 387
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1981
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.3
  • Location 8.4
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.6
  • Food/Dining 7.8

Sandra L.
United Kingdom
July 20, 2016
Disappointed.
This is not the place for a quiet beach getaway. There were no places for quiet solitude. My bedroom on arrival was incredibly disappointing, and is more a 3 star quality, rather than the 5 start quality I was expecting as I paid a lot of money for the room. My expectations were high, and I couldn't believe the state of the bathroom - brown stains in the bath, the carpets smelt bad in the hallways....the room was all in browns and lacking in taste and comfort. I was miserable and got a transfer to another hotel after just one night. I was supposed to stay 5 nights, but I would never have survived. Hugely disappointing. I am shocked that the management think they can get away with charging such high prices, yet provide such inferior bedrooms and hotel conditions. The name Shangri-La needs to be removed from the G.S. name. One of the hotel managers was very supportive of me and assisted me when I asked about cancelling and moving somewhere else. I commend him for his great attitude and support. He helped me to transfer over to the Shangri La (proper) and I was much, much happier.

Saw L.
Malaysia
July 19, 2016
Facility, food and location is good!
Nice swimming pools, nice buffet, and nice location!

Koay Y.
Malaysia
July 18, 2016
OK
OK

HSIANG W.
Taiwan
July 18, 2016
Not fit for the shangrila brand positioning
None

Wai C.
Hong Kong
July 18, 2016
Convenient location
Next to the night market and beach

Sze L.
Hong Kong
July 18, 2016
Service was average
MA

Samantha W.
Malaysia
July 15, 2016
Overprice
The bar and Swimming pool close too early

Zulfariq Z.
Malaysia
July 15, 2016
Excellent
Excellent for families with young kids. Fun watersports for the adults as well.

Samantha W.
Malaysia
July 15, 2016
*
Bar and Swimming pool close too early.

Min T.
Malaysia
July 11, 2016
Peak season traveling
Room not ready at 4pm. Breakfast was cold. There were mosquitos in the restaurant & waiting area.


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