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Exceptional 9.1
Based on 247 reviews

Recent customer comments

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Exceptional



based on 247 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.3
  • Location 9.2
  • Room Comfort/Standard 9.0
  • Service 9.4
  • Value for Money 9.2
  • Food/Dining 8.3

8.3 Uday G.
Australia
April 24, 2014
Fine. Hotel staff were very helpful with door not
Location, staff, room condition
It was fine. Great location, friendly staff, room was a bit small but amazing value for money..

8.3 Michelle W.
Australia
April 18, 2014
Great hotel
friendly staff and great position
Lovely staff who want you to have a great time. Great position in old quarter

9.7 Jodi S.
Australia
April 03, 2014
Great staff and location, good value and comfort
Friendly staff, comfy beds, good location
We enjoyed our stay, the staff were extremely accommodating and friendly. Rooms are clean and nicely furnished, beds and pillows are comfortable. Breakfast is basic but delicious and plentiful with something available for all tastes. I would recommend this hotel to anyone.

9.7 kai L.
China
April 01, 2014
Pleasant beginning of out Vietnam trip
Good location, friendly staff, nice and clean room
We are two families travelling together with 2 young kids. So we asked the hotel to arrange airport pickup which was cost $22 with a 7-seat car. it was better than calling a taxi on our own. We arrived at night and got free upgrade for both room.The breakfast is good with choice of Vietnam and western type which is good enough for such a small hotel.

10 Michael S.
Philippines
March 25, 2014
The hotel is 3 star but the star are 5 star
Staff, near night market, near puppet theater
Our stay was superb, the free chocolates everyday is a simple gesture but the little things are the best things in life. Everything was great except for the toilet because we were there during winter and the room is well insulated so it feels warm but the toilet is pretty cold when you take a shower. But i would come back in this hotel the next time i go back to hanoi.

7.3 Jaipal K.
India
March 23, 2014
Decent hotel with basic needs for business travel
Very friendly Staff and breakfast
It was a nice place though the room was small and not designed to accommodate the king size bed thus leave very little space to move around the room. The room also does not come with a working table which was kind of inconvenient for me given that I had to work on my laptop in the room. But the staff were very keen to see us happy and bought a small table and chair. Also the room did not have any view...looked out into the shaft. A wonderful restaurant called Geeko located close to this hotel was also a big draw given that our hotel did not server meals other that the breakfast.

9 Shu C.
Malaysia
March 23, 2014
relax and fantastic experience
nice staff and food, clean and centrally located
I reached there one day in advance to my booking and was informed by the counter that the rooms for that day were fully occupied. However, the hotel staff was very helpful. They helped us to call and look for room available from nearby hotel immediately. Finally they managed to get one for us with reasonable price. We really impressed with the excellent services that offered by the hotel staff. The boy who helped us to carry our luggage to the nearby hotel don't accept our tips also.

10 Rene J.
United States
March 18, 2014
It doesn't get any better than this
Location, value, service/best staff
This is the sixth time I've stayed here. It is my favorite place to stay in the world, and I've stayed a lot of places. Great location in the old quarter of Hanoi, lots of nice shops, restaurants, clean part of town, all the tourist places within walking distance, this hotel is the best value in the world, super low price, exceptionally nice rooms, flower pedals in cool shapes every day on your bed, perfect staff, they are like your family here (maybe better), they do what ever it takes. Free breakfast is fantastic. It doesn't get any better than this!

10 David B.
Australia
March 16, 2014
Amazing staff.
Staff, Breakfast and Location
The staff here exceeded our expectations. Bruce and Flower are simply amazing and could not do enough for us from making sure we always had fresh coffee when we returned to making bookings for our dinners and arranging tours and taxis, simply the best customer service we have ever had anywhere. We will be staying here again and would highly recommend to anyone.

9 Prajongsri C.
Thailand
February 26, 2014
Excellent service from nice staff, Good location
Excellent service from nice staff, Good location near attraction points and shopping area
Excellent service from nice staff, Good location near attraction points and shopping area