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Exceptional 9.1
Based on 250 reviews

Recent customer comments

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based on 250 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.5
  • Location 9.2
  • Room Comfort/Standard 9.0
  • Service 9.4
  • Value for Money 9.2
  • Food/Dining 8.3

David B.
March 16, 2014
Amazing staff.
Staff, Breakfast and Location
The staff here exceeded our expectations. Bruce and Flower are simply amazing and could not do enough for us from making sure we always had fresh coffee when we returned to making bookings for our dinners and arranging tours and taxis, simply the best customer service we have ever had anywhere. We will be staying here again and would highly recommend to anyone.

Prajongsri C.
February 26, 2014
Excellent service from nice staff, Good location
Excellent service from nice staff, Good location near attraction points and shopping area
Excellent service from nice staff, Good location near attraction points and shopping area

Ken C.
February 24, 2014
Good Value and Friendly Staff
1. Good Value

Kenneth M.
February 18, 2014
superior staff
staff room location
the professional staff at gsp hotel were the highlight of my trip. exceptional service to detail and an awareness of client needs i have not witnessed before. even the door handler paid my taxi (no change) and staff were so attentitive and in the end caring. these people are exceptions in an exceptional country vietnam. they even waive some expences due to personal circumstances. these are the best in hanoi and in my experience in vietnam and for that matter any where in the world i have travelled. well done gsp hotel.

Elliott R.
February 04, 2014
Best value for money
Perfect location for shopping. Best value around. Very friendly and helpful staff
Was the perfect location, just one street away from the major markets. Very attentive staff. If we return to Hanoi, we will stay here again for sure!

Sonia Z.
United States
January 30, 2014
Wonderful staff, great location andvalue for money
Great room with view, amazing staff, great location
The Golden Sun Palace Hotel was wonderful. Airport pickup was confirmed before arrival. Staff was wonderful and friendly, checked in with us constantly, attending to all our needs. Great location with easy access to Old Quarter and Lake. Best and most hospitable staff we encountered our whole trip through SE Asia.

Samantha D.
January 24, 2014
excellent location and value for money

James H.
New Zealand
January 22, 2014
Pleasant stay
Good design. Attentive nice staff
All you want from an affordable hotel in the city. Would stay again and recommend to others

Frankie L.
January 16, 2014
small hotel with good service and good breakfast
Location, staff service,breakfast

Cheow S.
January 13, 2014
Highly recommended to those travelling to Hanoi
comfortable room, friendly staff, strong wifi
Nice and friendly staff who greets us everyday with warm smiles. The room was nicely decorated and bed was spread with rose petals. The tv was also reasonably sized with a good selection of programmes. we are given chocolates every night during our stay. And to our pleasant surprise, our room was upgraded on the last night. Thanks to Bruce and special thanks to Ms Moon who had helped us alot when our wallet was stolen. Highly recommended to those travelling to Hanoi.