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Exceptional 9.2
Based on 263 reviews

Recent customer comments

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Exceptional



based on 263 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.0
  • Location 9.3
  • Room Comfort/Standard 9.1
  • Service 9.6
  • Value for Money 9.3
  • Food/Dining 8.5

Jeffrey M.
United States
May 22, 2016
Great hotel, friendly staff, excellent location, would stay again!
Can't wait to stay here again! Excellent staff and comfortable rooms. Good shower pressure, good air conditioning. Convenient location in Old Quarter close to food, shopping, and sightseeing. This hotel has everything I could ask for.

Andrew M.
United Kingdom
April 18, 2016
Used as a stopover between flights and a cruise on Halong bay, service was fantastic and friendly
Great location near the lake in the old quarter and great staff,very helpful.

SOK K.
Cambodia
April 16, 2016
My holiday in Hanoi
Excellent staff. Excellent service and room.

Chantrarat H.
Thailand
April 16, 2016
Things are perfect
Perfect

CHIOU F.
Malaysia
April 11, 2016
Excellent service & good location
Thanks to Jessie/ Peter, Kevin & other staffs for their great customer service during stayed in hotel. Received warmest welcome greeting & served by freshly juice & fruits when check-in hotel & the staff provided good briefing of Hanoi map. Good location, delicious breakfast & helpful/friendly staffs but except the room aircon, is warm & not cold enough even had adjusted to temp 18'c (hope it can be improved). ;)

Ralf S.
Germany
April 03, 2016
Very friendly
Very friendly especially to small children. Connecting room perfect for families.

Ralf S.
Germany
April 03, 2016
Very friendly
Very friendly especially to small children. Connecting room perfect for families.

Akos N.
Hungary
March 31, 2016
Great location, extremly friendly staff, the best value for money
Spent 2 nights in the hotel. Even if we read comments and valuations on Agoda, what we got is far above expectation. Clean, great location, very very good staff, very good breakfast, all fantastic. I yave only lowlited to hotel thel noizy fan in bathroom, which was only on when the light was in use, so not really bothering. Sure i will spend time again when going back to Hanoi. One funny thing: in the neighbour there is an elementary school with all the pioneers. In the morning there is a townhall held with propaganda. Very loud. As it is around 8 am, not so bad just funny.

John C.
United States
March 21, 2016
A really great place to stay in Hanoi!!
Excellent staff, rooms, breakfast, location, and overall spirit/vibe!!!
We LOVED staying here!! Just our kind of place!! Incredibly thoughtful, helpful, friendly, kind staff; great breakfasts with a variety of options, including great Vietnamese food, fruit, coffee, etc.; really nice rooms (we stayed here twice for a total of 7 nights and recommend 6th-8th floors); very good value in the mid range category; a nice location that's close to lots of sights and good walking but outside the awful carnival of the beer pong backpacker zone; and lots of good street food nearby without too many westerners. We plan to return to Hanoi to work on some projects, and when we do we'll definitely stay at the Golden Sun Suites. Looking forward to it!

Boon Y.
Singapore
March 20, 2016
Nice hotel
Location, comfy bed, clean room.
Overall good. Try not to use their airport transfer. Try Hanoi Airport Transfer. Much cheaper.