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Exceptional 9.2
Based on 257 reviews

Recent customer comments

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Exceptional



based on 257 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.1
  • Staff Performance 9.6
  • Value for Money 9.3
  • Food/Dining 8.5

9.2 Ralf S.
Germany
April 03, 2016
Very friendly
Very friendly especially to small children. Connecting room perfect for families.

9.2 Ralf S.
Germany
April 03, 2016
Very friendly
Very friendly especially to small children. Connecting room perfect for families.

10 Akos N.
Hungary
March 31, 2016
Great location, extremly friendly staff, the best value for money
Spent 2 nights in the hotel. Even if we read comments and valuations on Agoda, what we got is far above expectation. Clean, great location, very very good staff, very good breakfast, all fantastic. I yave only lowlited to hotel thel noizy fan in bathroom, which was only on when the light was in use, so not really bothering. Sure i will spend time again when going back to Hanoi. One funny thing: in the neighbour there is an elementary school with all the pioneers. In the morning there is a townhall held with propaganda. Very loud. As it is around 8 am, not so bad just funny.

10 John C.
United States
March 21, 2016
A really great place to stay in Hanoi!!
Excellent staff, rooms, breakfast, location, and overall spirit/vibe!!!
We LOVED staying here!! Just our kind of place!! Incredibly thoughtful, helpful, friendly, kind staff; great breakfasts with a variety of options, including great Vietnamese food, fruit, coffee, etc.; really nice rooms (we stayed here twice for a total of 7 nights and recommend 6th-8th floors); very good value in the mid range category; a nice location that's close to lots of sights and good walking but outside the awful carnival of the beer pong backpacker zone; and lots of good street food nearby without too many westerners. We plan to return to Hanoi to work on some projects, and when we do we'll definitely stay at the Golden Sun Suites. Looking forward to it!

8.3 Boon Y.
Singapore
March 20, 2016
Nice hotel
Location, comfy bed, clean room.
Overall good. Try not to use their airport transfer. Try Hanoi Airport Transfer. Much cheaper.

8.3 Boon Y.
Singapore
March 20, 2016
Nice hotel.
Location , clean room, comfy bed.
Overall good. But got an incident with staff about airport transfer. Which the staff challenge me. End up I won because we arrives in 1 taxi which the staff told me is impossible. Trying to haggle me to pay more for airport transfer. Just arrange you own HaNoi airport transfer. HaNoi Transfer Service 0984829933 You be surprise how cheap the transfer is.

10 Christina P.
United States
March 15, 2016
The staff makes the experience!
We stayed at Golden Sun Suites two separate nights with a halong cruise in the middle. As arranged, a driver was at the airport waiting for us, welcome drinks and fruits upon hotel arrival, very good breakfast and the best staff you could ask for during a trip. This really showed on our return for the second night. The staff checked in everything and we simply walked in and were handed a key. Fantastic! Two points to consider, the tower with the balconies does not have an elevator and make sure to take your shower before/after the morning rush for hot water. These two points had little impact on our time so the hotel still deserves a perfect score. I would definitely stay here again.

10 Apinsiri T.
Thailand
March 11, 2016
Excellent hotel
Room, service, and breakfast
Everything was excellent about this hotel. I will go back.

9.2 RONG G.
China
February 28, 2016
Excellent service and location
Just stayed the Golden Sun for two nights and understand why it has been given such high credit. Convenient location, like 2 minutes from the Hoàn Kiem lake. Rich choice of breakfast. But what really stands out is their service. Staff were so helpful of everything. Not only they offered us one more free breakfast as we arrived really early that day (6 am), but also they let us checked in right after the breakfast. Room is clean. The only thing needs improvement is the shower can be hotter. All in all, nice place to stay and definitely recommend!

9.6 harrison K.
Australia
February 28, 2016
Great location
Staff were excellent. Location was fabulous. Stayed there 2 X during recent stay in Hanoi Recommend