arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Exceptional 9.1
Based on 183 reviews

Recent customer comments

Filter by traveler type
Exceptional



based on 183 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 9.0
  • Location 9.1
  • Room Comfort/Standard 9.1
  • Service 9.4
  • Value for Money 9.2
  • Food/Dining 8.6

Tariq D.
United Kingdom
June 05, 2016
fantastic
can not fault it use the airport pick up service very good

KIM H.
South Korea
May 24, 2016
very good
nice breakfast, kind staff Thank you manager Henry

Yeri J.
South Korea
May 17, 2016
very kind and friendly staffs & good breakfast
i was so impressed with friendly staffs and good breakfast. everything was good. i could enjoy Hanoi. everything was worth money!!!

bowon L.
South Korea
May 17, 2016
best room condition!
i had travel with parents this time. luckly i had room upgrade this time, room was very big n clean hotel staff were very kind n nice too. breakfast wasn't buffet so it was even better! i could order whatever i want, as much as i want. good location so i could take a rest from all busy motorbike sounds.

Amanda S.
Australia
May 10, 2016
Great Location and Friendly Staff
This hotel is located very well and within easy walking distance of the lake and church. Lots of restaurants and cafes nearby. The rooms are spacious and beds comfortable. Good water pressure in the shower and plenty of hot water. The breakfast was good with something to suit everyone. Would stay here again and would recommend to others.

CANH H.
United Kingdom
April 24, 2016
60%
ok

Matthew M.
Australia
April 23, 2016
Friendly, modern, clean and inexpensive
Had a great stay Thank you to Vivean, Henry, Mia, Felix, Kim and all other staff. Super friendly! :)

Richard E.
Australia
April 19, 2016
Hanoi Visit
Best hotel for helpful staff on tour, trains and everything

Averi S.
United States
April 06, 2016
Wonderful hotel in Old Quarter
We spent 4 nights at this hotel and had an excellent stay. The staff were helpful and spoke good English. They were able to make dinner bookings for us and arrange taxis that won't overcharge. The location was perfect to everywhere we wanted to go and only a few blocks to Hoan Kiem Lake and several good restaurants. The room was spacious and the bed extremely comfortable. It was cleaned daily and we were given extra towels whenever we needed them. Breakfast was plentiful and delicious. They even make their own yogurt! There is a good variety on the menu and you can order as much food as you'd like. The staff were very friendly and gracious. I recommend this hotel for a mid-range option in the old part of the city.

WING L.
Hong Kong
April 01, 2016
good service
real fresh juice welcome drink!good experience