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Gondola Hotel and Spa

31 Hang Hanh Street, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.5

based on 571 reviews

348 reviews in English

Value for Money
8.5
Location
9.0
Staff Performance
8.7
Cleanliness
8.6
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (571)
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Matti T. Couples Finland, March 31, 2014
Small budget hotel

location
5.3
Small budget hotel in very good location as it is close to the lake and night market. Room was small but clean and nice decor. Breakfast 's ok.\
Douglas M. Solo travelers United States of America, March 27, 2014
Great value superb staff

Staff, location breakfast
10
Excellent value, the staff deserves an a plus
Hirano J. Business travelers Japan, March 19, 2014
Ok

Frieny, good sense of humor in front desk, efficient
3.3
Overall was ok if the accommodation Better to stay lower price and there are more better. Floor in room was not that clean.
Sang N. Couples Australia, March 11, 2014
Kinda dissapointing for what we paid!

Very friendly staff! Great service & english!
6.3
Upon arrival staff were very helpful with recommending places to visit & eat. Our room was over booked and they accommodated us at a more pleasant hotel. Rooms were very average for what we paid.Better value out there. Breakfast was poor. Location was excellent as it was a short stroll to the lake and popular eateries. Hotel had great reviews which didn't live up to it's hype.
Kurtis D. Couples Australia, February 24, 2014
Comfortable and friendly

Friendly staff, comfortable bed and convenient location
8.3
The room was clean,though a little on the small size with a nice large bathroom and one of the best showers. The windows were double glazed and the room was nice and quite allowing for a peaceful rest in a hectic city. The staff were friendly and helpful. All in all a nice place to stay.
Kurtis D. Couples Australia, February 23, 2014
Comfortable and friendly.

Friendly staff with good English and comfortable bed
8
Pleasant, relaxing and quiet allowing for a good rest.
Alexandra F. Groups Australia, February 20, 2014
Excellent service in central location

friendly attentive service, good location, view from top bar
9
The staff at the Gondola are very attentive and service was excellent. They deal with inpatient and rude people well and try to remedy every situation. The staff also helped organise tour for my parents and a driver for one day-this all went smoothly and was well priced. The rooms are comfortable for Hanoi- clean and well equipped- and the hotel is located very close to Hoan Kiem lake with the many restaurants, tourist attractions and shopping. There is a bar on top of the hotel- drinks are ok but you do get a view Only issue was that there was no-one to meet us at the airport as the driver went to wrong terminal- might be an idea to carry hotel number just in case like we did.
Lam K. Families with older children Singapore, February 3, 2014
Good Location

Accessibility
8.3
It was a reasonably good experience to have stayed in the hotel. The staff were approachable and try their best to cater to our needs.
Richard I. Couples United States of America, January 29, 2014
Very nice and helpful

Location, service and atmosphere
7
Nice little hotel tucked away in the Old Quarter, easy walks to most landmarks in that area. Staff are very helpful.
Carl B. Families with young children Sweden, January 28, 2014
Nice small hotel

Location, Clean, Family Friendly
6.7
Good hotel in the centre of hanoi, close to the old quarter and close to the hoan kiem lake. If you're in Hanoi for the first time you should definitely stay around the lake somewhere.
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