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Gondola Hotel and Spa

31 Hang Hanh Street, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.5

based on
554 reviews

340 reviews in English

Value for Money
8.6
Location
9.0
Staff Performance
8.7
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (554)
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Kittidet T. Business travelers Thailand, October 7, 2015
good recommendation

location, service, room
8
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John L. Couples United States of America, October 3, 2015
You can do better

great location, professionalism of desk staff
6.3
It is a good looking place, great location, excellent English at desk. The rooms look good (I saw a number of them), some with deep bathtubs. Good quality windows to keep out street noise. Poor A/c. Lukewarm shower. Asian stiff beds, hard chairs. Poor quality bedding-mostly polyester. Big bed, one small hard foam pillow each. Marble in hallway and paper-thin walls made anyone's hallway conversation sound like they were inside your room. Sometimes it was staff yelling at each other down the hall. Staff opened the hallway windows letting in all the honks and beeps of Hanoi traffic. One elevator for 8 floors. Only one room key. Breakfast staff seem untrained to do anything other than ask for room number. Breakfast very hit or miss: Omelette okay, croissants old, packaged and flattened. Located around the corner from lovely Apple Tart bakery/restaurant and the Polite Pub with excellent and very reasonable cocktails. All in all, its just okay. There's lots of hotels on this street, you can do much better.
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Manish K. Families with young children India, September 30, 2015
Very good cozy hoteL nice staff

Good locationHelpful staffAnnie the local travel agent very helpful and reasonable priced
8.7
Good
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Christian T. Couples Denmark, September 22, 2015
Great!

Location, room, aircondition
9.3
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Elina R. Couples Israel, September 15, 2015
Priced hotel

location
5
Very small room. "lake view" was from the small window in the corner of very small room. Air conditioner broken, a temperature can't be set. Priced hotel.
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Amit K. Business travelers India, September 12, 2015
It very nice hotel with in the budget price i got.

Rooms are very much clean. Walking distance from the lake or other tourist attractions.
9.3
It was very nice stay here and got a good deal from Agoda. Hotel staff was very much attentive and helpful specially front lady Zudith. She supported a lot even for arranging the taxy to make sure with the taxi driver due to language problem. They have upgraded my room from deluxe to junior suit with balcony. it is nice room if u are staying for more than two days with bath tub. I didn't had much food as I am an Indian vegetarian. so prefer to carry my own food. Bathroom was like a royal/ king size. Good point is hotel is the street which gives benefit for you to be in noise free atmosphere.
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Nam T. Couples Vietnam, September 12, 2015
Good hotel but bad experience

good location, reasonable price
5.3
Overall it was good, excerpt the fact that they changed our room from city view to NO WINDOW without any notice and clear explanation, later on there are no refund or whatsoever from hotel side, plus, they don not have place for keep motorbike at night , which is quite inconvenience.
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Jaesung P. Couples South Korea, August 29, 2015
nice Gondola~

staff, location, their tour service
8.3
I love their harong bay tour program(even though it was expensive than Shin Cafe, the cruse has A/C/ and lots of fan and good dining food rood was kind of small and need fan but staff members were the best in Hanoi!!!
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Thanh V. Business travelers Australia, August 21, 2015
Ok

Ok
6
Ok
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Abdul H. Couples Malaysia, August 19, 2015
Good location,but staff not really have good smile

Good sound proof
6.7
We stay there for 2 night, location is great and far from main steam so noise from traffic not really disturbing you. Surrounded by coffee shop.
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