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Gondola Hotel and Spa

31 Hang Hanh Street, Hoan Kiem District, Hanoi, Vietnam

Recent customer reviews

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Excellent

8.5

based on 569 reviews

347 reviews in English

Value for Money
8.5
Location
9.0
Staff Performance
8.7
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.7
Food/Dining
7.5
All reviews (569)
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Anuwat T. Solo travelers Thailand, June 1, 2015
Room and service

Food ok, service ok, staff ok, place ok, room ok but air condition no good
8
So good
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Doseong H. Groups South Korea, May 27, 2015
good

location, staff's attitude
8.7
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Niroot M. Business travelers Thailand, May 24, 2015
Best in services

1 Best in services 2 location 3 near hotel have good local foods
7
Best in service all staff very kind, not far from tourism place, price a bit higher if compare with others hotel in Hanoi. Iighting in room too dark.
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Kris G. Couples Australia, May 18, 2015
Spacious room and very comfortable

The bathrooms were so big, it even included a bath! the hotel was perfect walking distance to the lake and the staff were all lovely
9.7
Our stay was great. We only spent two nights in Hanoi but we would recommend This hotel as it's affordable for what you get. The bathroom was massive and the rooms were very clean. The hotel Included breakfast but we found ourselves on the streets eating what the locals would. Overall a great stay
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Boualay O. Solo travelers Laos, May 11, 2015
Nice place and friendly staff

Best location, cleaned hotel and friendly services
10
great location, very nice services
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Paul C. Couples United States of America, April 13, 2015
Great location.

Location, friendly/helpful staff, food (upstairs bar).
9.7
Excellent location - very walkable to all major attractions, quiet side street location, staff helpful with tour reservations, had the best fresh spring rolls and dipping sauce during whole SE Asian trip.
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Maria A. Solo travelers Philippines, April 9, 2015
I'm back!

Good location, friendly staffs and clean room!
9
Came back to this hotel because the hotel is clean, friendly staffs and located at the center. The area is quiet and can comfortable rest.
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Sim K. Families with young children Singapore, March 16, 2015
Quiet hotel due to its location

Location, quiet, room quality
7.3
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Julie L. Couples Australia, March 13, 2015
Annie was great help fantasic service and the girl

Location, room, staff
8
Great
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Tan C. Groups Malaysia, February 18, 2015
very helpful staff

friendly staff
8.3
We had some problems meeting our friends in the airport and the hotel reception staff were willing to help us locate them. Very helpful and considerate. Ms Huyen was exceptionally good and friendly. Will definitely stay there again if ever going to Hanoi.
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