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Gondola Hotel Hanoi

31 Hang Hanh Street, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District Number of Rooms: 40
Free Wi-Fi

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Recent customer reviews

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Fantastic

8.6

based on
483 reviews

Value for Money
8.6
Location
9.1
Staff Performance
8.8
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.8
Food/Dining
7.5
All reviews (483)
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Claire B. Couples Australia, February 13, 2013
Always great!

The location!
9.7
We have stayed at the Gondola many times now. The location is so good and the rooms are so nice that I don't bother looking for other hotels anymore. I like the location on a quiet little street one small block from the lake. Breakfast is a strange mix of things and this hasn't changed since we have been staying at the Gondola. There is plenty to satisfy western breakfast tastes.
Shopping Tip: There is a proper full size supermarket very close to the hotel. Ask the front desk staff for directions. It's called Intimex - tricky to find because it doesn't have a big sign, but worth a visit for snacks (for the train trip to Sapa) and toiletries.
Niko P. Couples Australia, February 13, 2013
Excellent location, design and food

Large rooms upstairs with balcony
10
Excellent hotel. Location, design, food. Ticks all boxes
Travel tip: For hardcore dirtbiking, contact Siem Reap Dirt Bikes - excellent. Not for novices
Peter T. Groups Australia, February 4, 2013
Friendly staff

Friendly staff; clean; nice buffet breakfast
8
This hotel enjoys a great location next to the lake. The staff are friendly and strive to meet your requests, e.g. booking tours, taxis etc. Importantly, the rooms are clean and well kept. For obvious reasons, the complimentary bottled water (1 bottle per person per day)is handy. The lighting in the bathrooms could be better.
Robert S. Business travelers Vietnam, February 2, 2013
location ok but hotel is quite small

clean, near, reasonable price
5.7
good place for business man , can stay 1 -2 nights, clean room
Verawati V. Couples Indonesia, January 13, 2013
good hotel in good location

good location
8
it looks so small from the outside,,, but my room is soooooooo good.. all the furnitures are so great...good bathroom as well and its a walking distance to hoam kiem lake and night market.
Nadine H. Couples New Zealand, January 8, 2013
Brilliant location in the old quarter

Location, staff
9.3
Very friendly staff and excellent location. Only comment is that the hotel is very noisy throughout the early hours of the night you Can her all doors slamming etc!!
Veronika L. Families with older children Czech Republic, January 8, 2013
Lovely service, nice hotel, great location

Best location right in the centre near everything but on a quiet street
7.3
Very nice hotel, lovely helpful staff, GREAT location Was not impressed by breakfast and the wifi didn't really work for us on 4th floor it was okay at the reception and breakfast area
Ilya Z. Couples Russia, January 6, 2013
Great location. Friendly staff. Good rooms.

Great location in the heart of old district. Good, comfortable rooms. Friendly staff. Very good breakfast.
9.7
Great location it is in the heart of old district. Very good breakfast. New, neat and comfortable rooms. Helpful, friendly and attentive staff with good English language skills.
Sightseeing/Attractions Tip: It is very close to the main shopping streets. Very beautiful park and Lake of returned sword in 20 meters from the hotel. A lot of good restaurants in the nearby of the hotel.
Margareta B. Families with older children Sweden, January 5, 2013
Great location and big rooms

The staff were very kind and helpful and directed us to good restaurants.
9
the hotel was perfectly situated in the french quarter with the lake around the corner. the staff were very service-minded and they were well informed. a hotel i would definitely like to come back to. the rooms were big and newly renovated. the bar at the top had a nice view but it was not very crowded
Rob R. Couples Australia, January 4, 2013
Great Hotel in perfect location for all activities

Fantastic Front Desk Staff, very good buffet b/fast.
9
This is an excellent hotel in the centre of Old Quarter Hanoi. The Front Desk Staff are so nice and helpful. The only drawback was the imbecile who is"Housekeeping Manager" who has no idea how to service rooms or what is required to maintain this as a top hotel. A letter will follow to the Owners suggesting he be retrained or better still sacked as he was rude, un-apologetic and had no idea how to clean the rooms.. The very good side is that the Front Desk staff and the staff and the bellboys were excellent as were the beverage staff.. Get rid of the H/Keeping manager and install someone who knows how to look after patrons with courtesy. If you dont have people staying in your hotel you dont have a job!! This can be the best value hotel in Hanoi if you do something about Housekeeping.
Sightseeing/Attractions Tip: Situated in the Old Quarter and close to good shopping markets and restaurants. Try Little Hanoi for good foor and service.

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Customer Reviews - Gondola Hotel Hanoi, Hanoi

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