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Excellent 8.4
Based on 2696 reviews

Recent customer comments

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Excellent



based on 2696 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.1
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 7.9
  • Food/Dining 8.0

Andrew A.
Singapore
June 08, 2015
Better value in other 5* hotels
Highly rated F&B
good service at check in. But the high tea crowd was so loud I could barely hear check in staff most of the times. Room was not what I expect of a 5 star hotel with heritage, was too simple n basic without any feel. Even the corridors n other parts of hotel didn't ooze any special feel of its heritage. Supposed I was expecting more looking at the grand entrance of the hotel. Hotel is like a maze, especially for hotel guests in secured areas. There were no directional signs to facilities like swimming pool, lobby etc. this is a big negative as we had to wander along its long corridor to find out that we ended at another part of hotel. Our steaks at Gordon Grill over dinner were disappointing too, done more medium then medium rare which we wanted. Service made up a little for this. Starters were good n portions large. Food at Min Jiang (we had dim sum) was good but we had to wait for more than 5 mins before we were actually welcomed to our table. This despite it being 11:30am on a Sunday with just a handful of tables of customers. A few serving staff were clearly not trained sufficiently. Overall, certainly not value for money.

XINYI T.
Singapore
June 08, 2015
Enjoyable Staycation
Room Comfort, Location, Staff Performance
It was fantastic! The staff was polite and always greet in smile wherever they are. Their response to room service was quick as well. Overall was a pleasant stay.

Santiago C.
Philippines
June 05, 2015
Ok
Spacious rooms, good food, courteous staff
Pleasant

Nicole M.
Singapore
June 04, 2015
good and nice
location good

Nicole M.
Singapore
June 04, 2015
good is nice
location
Good

Nicole M.
Singapore
June 04, 2015
goood,loaction is good
location

pakkirisamy R.
Singapore
June 01, 2015
Pleasurable Stay
food is excellent; room is spacious; staff friendly and helpful
we had a pleasant stay; the location was good, although we had to walk a bit

ronald K.
United Kingdom
June 01, 2015
Goodwood Park second stay
Hotel high standard of staff for Front of House,room cleanliness, cannot be faulted
We have no complaints all positive comments What a great experience for this super hotel

Muhamad B.
Singapore
May 27, 2015
Worst Experience Ever!
Booked on their Parklane Split Level Studio for 2 nights for a weekend staycation to relax but only to receive an inappropriate accusation and unfair treatment by the hotel staff saying that our room are making so much noise! There were only 3 of us and 2 were sleeping with the balcony door and wooden blind been shut and TVs were switched off too when we received the call! I got so disgusted with the service demand to check out on the day itself! We checked in at 3.15pm and left the hotel at 11pm as all that had transpired is totally disgusted and unacceptable! I strongly not recommended for guests with family to stay at this hotel.

Siti A.
Singapore
May 27, 2015
fantastic!
room, cleanliness n staffs
I enjoyed my stay soo much! I was there only with my 18mths daughter. I received a complimentary upgrade to junior suite for the safety of my daughter. Also received a surprise complimentary delicious birthday cake! Highly recommended hotel!