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Excellent 8.4
Based on 2729 reviews

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based on 2729 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.1
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 7.9
  • Food/Dining 8.0
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Tammy R.
June 11, 2015
Nice Place, but in the middle of a Refurb
Location, History, staff
We had a good stay, but we were in a separate apartment complex about 200 metres from the main hotel and it was under renovation so we had poor access to elevators, and stairwells filled with construction materials. We managed, but had we known, we would have stayed elsewhere.

June 09, 2015
Charming Heritage Property
Comfort, Service and Location
The feel of property is great from the moment one steps in. Rooms are large, have an old world charm and have all that is needed is to make a stay comfortable. Food is nice and reasonablreasonably priced, room service quick and One Touch Service for all one need was brilliant. A memorable stay for me

Andrew A.
June 08, 2015
Better value in other 5* hotels
Highly rated F&B
good service at check in. But the high tea crowd was so loud I could barely hear check in staff most of the times. Room was not what I expect of a 5 star hotel with heritage, was too simple n basic without any feel. Even the corridors n other parts of hotel didn't ooze any special feel of its heritage. Supposed I was expecting more looking at the grand entrance of the hotel. Hotel is like a maze, especially for hotel guests in secured areas. There were no directional signs to facilities like swimming pool, lobby etc. this is a big negative as we had to wander along its long corridor to find out that we ended at another part of hotel. Our steaks at Gordon Grill over dinner were disappointing too, done more medium then medium rare which we wanted. Service made up a little for this. Starters were good n portions large. Food at Min Jiang (we had dim sum) was good but we had to wait for more than 5 mins before we were actually welcomed to our table. This despite it being 11:30am on a Sunday with just a handful of tables of customers. A few serving staff were clearly not trained sufficiently. Overall, certainly not value for money.

June 08, 2015
Enjoyable Staycation
Room Comfort, Location, Staff Performance
It was fantastic! The staff was polite and always greet in smile wherever they are. Their response to room service was quick as well. Overall was a pleasant stay.

Santiago C.
June 05, 2015
Spacious rooms, good food, courteous staff

Nicole M.
June 04, 2015
good and nice
location good

Nicole M.
June 04, 2015
good is nice

Nicole M.
June 04, 2015
goood,loaction is good

pakkirisamy R.
June 01, 2015
Pleasurable Stay
food is excellent; room is spacious; staff friendly and helpful
we had a pleasant stay; the location was good, although we had to walk a bit

ronald K.
United Kingdom
June 01, 2015
Goodwood Park second stay
Hotel high standard of staff for Front of House,room cleanliness, cannot be faulted
We have no complaints all positive comments What a great experience for this super hotel