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Excellent 8.4
Based on 2738 reviews

Recent customer comments

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Excellent



based on 2738 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for money 7.9
  • Food/Dining 8.0
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shoo-chay H. from Taiwan
Families with older children
Stayed 6 nights in July 2016
excellent hotel to stay at
prompt respond , efficient
Reviewed July 12, 2016

DANIAL B. from Singapore
Groups
Stayed one night in July 2016
Goid hotel
Good n nice
Reviewed July 11, 2016

devina G. from Indonesia
Families with older children
Stayed 2 nights in July 2016
well stay
very near with orchard road
Reviewed July 10, 2016

Fungki P. from Indonesia
Families with young children
Stayed 3 nights in July 2016
Great hotel
Very strategic location near orchard road. Big room with big bed with 5 star room facilities. Friendly and responsive staffs. Quick check-in and out. Bed is too hard for my back hopefully they can provide softer bed next time.
Reviewed July 08, 2016

Shirley Y. from Singapore
Families with young children
Stayed 2 nights in July 2016
Located in the heart of town.
Stayed here for 2 nights with my family, which includes a 4 months infant. Upon checking in, we requested for a baby cot which the hotel provided for us. The deluxe room we stayed in was clean, neat and tidy and was a comfortable stay for us. Like that the room is spacious and the walls are sound-proof, you cannot really hear your neighbours. The hotel provided twice a day make up room service, which was appreciated. After coming back from a day out, we are pleased to see the room made up again, although we were there in the afternoon. They also replenished the water and provided clean change of towels for us too. The only set back was that the fridge in the room was not cold. It was more like a chiller. Do not buy anything back that needs to be kept in the fridge/ freezer as it will not work. As I was travelling with an infant, when i needed to store my breast milk, I had to ask for ice to keep the milk fresh. It was a hassle and they only provided 1 bucket of ice per day, additional bucket comes at a cost. Apart from that, the lifts are also a little small. Be prepared to go on various trips with luggage and a baby's stroller as it barely fits a stroller and 2 adults.
Reviewed July 07, 2016

Mallika B. from Thailand
Solo travelers
Stayed 3 nights in June 2016
Excellent service
Me and my sister enjoyed to stay here. Restaurant was very good. We love Chinese food.
Reviewed July 04, 2016

Mohamad S. from Singapore
Families with young children
Stayed one night in June 2016
Not as good as I have expected
The hotel is not so great afterall. Furnitures are old school. Carpet was dirty and home appliances are pretty old. The bathroom amnities are pretty basic and the main tower is quite noisy as they are undergoing some renovation. While some staffs are nice n polite, others are pretty lazy. One of the staff only showed us halfway to our room and left us on our own to figure out how to use our faulty access keycard. They 'upgraded' our room from a 39sqm to a 31sqm suite with blocked pool view and dirty balcony. Despite stating that we are on our staycation celebrating our anniversary, we were allowed late checkout at 1230hr instead of the usual 1200hrs. They did however gave us a complimentary cake to celebrate the occasion. Overall, I am pretty disappointed with the hotel.
Reviewed July 02, 2016

edward T. from Indonesia
Couples
Stayed one night in June 2016
Pleasant stay
Staircase entry is awesome with the red carpet. Location is pretty good.
Reviewed July 02, 2016

Bhavaniswari B. from Singapore
Solo travelers
Stayed one night in November 2015
Clean and beautiful hotel
Very nice high tea spread Well equipped gym Spacious and clean room
Reviewed June 28, 2016

Joey T. from Singapore
Families with older children
Stayed 2 nights in June 2016
Home away from home
Great room and locations, little walking needed as room are away from main building, Room feel like staying in a villa and in the heart of town
Reviewed June 28, 2016