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Excellent 8.4
Based on 2673 reviews

Recent customer comments

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Excellent



based on 2673 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.2
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 7.9
  • Food/Dining 8.0

10 norfaziana J.
Singapore
November 27, 2014
worth the money
location, great staffs and the ambience

8 Jessie L.
Singapore
November 26, 2014
Great service, good location and great room!
location, service and room

8.3 Mohit J.
India
November 24, 2014
in the heart of singapore
shopping, eating, location
it is a great experience always. hotel is at a very good location

10 John H.
Australia
November 21, 2014
Excellent Singapore Experience!
Location/ Ambience/ Staff

9.7 Ana G.
Spain
November 20, 2014
Perfection!!
The room, the service and the location
Very pleasant!

10 Tan M.
Singapore
November 20, 2014
The service from conceige onwards - very helpful
Service, location & building
Overall is great!The only disadvantage is my room location does not have any scenary

9.7 Wai L.
Singapore
November 19, 2014
Wonderful classic hotel at great location
Location was quiet corner very near shopping belt but yet so near all the shopping. buffet was fantastic
very good.

8 JERLYN J.
Indonesia
November 12, 2014
Good location
Clean room, great location, and friendly staff

5 Anyi L.
Singapore
November 10, 2014
horrible birthday spent
It was my birthday celebration staycation, we emailed earlier to request for an upgrade to junior suite with extra payment per night and were given a poolside suite instead which was great. The room as nice, staff gave us a lot of attention. The first night was great, main pool was too awkward to be surrounded by all the eating guest so having the mayfair pool beside us was really wonderful. We managed to swim on the first day. After which we could not because it start to get more crowded the following days. Because it was my birthday, my friends wanted to give me a surprise celebration after they spoke to my husband about it. It was pouring heavily that night with flooding in orchard road. They came to the room, 4girls ard 10pm. Celebrated for me, but the horror of all. The room is not sound proof so there were complains. I totally understand that its right for people to complain but instead of talking to me nicely, the staff demanded that my friends to leave immediately. Immediately we packed the celebration, clear up the cakes and she called again saying the guard is waiting for my guest to leave. How rude is that? We immediately went silence to make things easier and packing up and all you care about was why did they not leave yet. Yes I am in the wrong for the noise but I feel that I should be treated better and I am cooperative, neither did I make rude remarks or scold her. The room service staff were nice and polite but they were not educated with the difference between normal toileries and molton brown ones, neither do they understand capsules coffee and necafe coffee. I really wonder what am I paying for because a normal club room would get better services than all of the above. None of the eating place is good except gordon grill, min jiang buffet dimsum is sucha lie. Even though it was a suite, they charged you for local calls including the in house spa. I should have got the stay elsewhere, my worst stay ever.

6.7 GUERREIRO A.
Portugal
November 08, 2014
good
food+location+staff