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Excellent 8.4
Based on 2695 reviews

Recent customer comments

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Excellent



based on 2695 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.1
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 7.9
  • Food/Dining 8.0

LAM H.
Singapore
February 05, 2014
Friendly staff but housekeeping can be done better
Location, Friendly Staff, Good Food
Our stay was overall pleasant, with quick check-in/out, very friendly staff and delicious food from the restaurant. However the housekeeping was not done well considering it is a 5 star hotel. We stayed at the parklane studio, and when we entered the room, bedroom slippers were not provided so when we walked barefooted, we felt that the floor was very sticky. Thinking that it would be a hassle to call housekeeping, we took a wet towel to clean the floor ourselves, only to find that it was very dirty. Toothpaste and toothbrush were also not provided. I believe it has been forgotten during the housekeeping too. Generally location is very good with orchard road shopping district just within walking distance.

Natalie W.
Australia
February 04, 2014
A lovely hotel in a great location
Clean, great pool and food
Very enjoyable. My tonnage daughters used the swimming pool and the Gym. I would have liked a spa

Cheryl P.
Australia
February 02, 2014
Expensive, few services and staff not really atten
Location
Average really, not comparable to other deals on offer in singapore

Sara A.
Indonesia
January 31, 2014
Was Hoping to Find a Better Room
Comfortable, near all the conveniences without the feeling of being at the centre of a shopping district, good F&B.
We did a very late check in to find all the night shift staff were helpful and able. The room was dissapointing as it looked completely different than shown online. We ordered in room breakfast the next morning; it was delivered on time and the food was good. I dont think I will come back to stay again, due to the dissapoinment of the room.

Tham S.
Singapore
January 29, 2014
Comfortable Stay, Attentive Staff
Comfortable, centralised location, friendly staff
My hubby and I booked this room a night before our solemnization. And they actually helped us have a free upgrade from the deluxe room to the poolside suite. The room is comfortable and clean. The staff are very polite and friendly as well.

Si C.
Singapore
January 29, 2014
Comfortable spacious room
Great customer service, clean spacious comfortable room, walking distance to shopping area
It was a good experience. The customer service provided by the staff were fantastic. The people at the check in counter greeted us with a warm smile and ask us for our needs if any. A staff brought us to our room and explained everything in the room to us and a new set of newspaper of the day was also provided to us. The room was big, comfortable and clean.

Yi-Chen L.
Taiwan
January 29, 2014
Great breakfast
great breakfast, friendly staff, nice hotel building
Overall, it is great! Love the breakfast especially. Staff are very helpful!

Bryan C.
Australia
January 28, 2014
Historic and classic side by side
Staff, location, character.
It was a faultless and joyous experience to stay at the Goodwood Park. It has lovely grounds around the pool, a sense of history and spacious yet lively public areas. Chose the hotel for this reason and it's location just off Orchard Road so it was quiet. The room was excellent, spacious and well appointed with the cleverest work station arrangement I have yet seen. I appreciated the balcony, the chance to enjoy the warm, humid Singapore climate and not freeze in artificial AC behind fixed glass. The pools are spacious and immaculately landscaped, a haven of tranquillity. But it was enjoyable to see the hotel come alive with local wedding functions and a lively lobby bar, well patronised by Singaporeans. Above all the staff were unfailingly courteous, friendly and helpful.

Steven W.
Malaysia
January 28, 2014
We have quality time.
Quiet Location and yet easy access to Orchard Road.
We have quality time spent and enjoyed our stay. Staff was friendly and attentive. Great service too.

Faridah K.
Australia
January 23, 2014
Ideal location and excellent service
location, service and kids pool.
Service in general was excellent, rooms were clean, beds were comfortable but slightly short in length so would not suit those anyone taller than 5'7'. Complimentary water replaced daily, house keeping a little inconsistent but overall excellent. Room had no room directory or room service menu which was unusual, when I tried to explain this I was instructed over the phone to locate these but nothing was found, eventually, after some time room service had delivered a snack menu. Hotel did not charge me for a broken glass but when I asked the cost of local calls they told me it was 50 cent per call but failed to mention local calls were charged by the time so in the end a few local calls (total time less than 30 minutes) resulted in $24.