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Excellent 8.4
Based on 2698 reviews

Recent customer comments

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Excellent



based on 2698 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.1
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 7.9
  • Food/Dining 8.0

Shirley Y.
Singapore
July 07, 2016
Located in the heart of town.
Stayed here for 2 nights with my family, which includes a 4 months infant. Upon checking in, we requested for a baby cot which the hotel provided for us. The deluxe room we stayed in was clean, neat and tidy and was a comfortable stay for us. Like that the room is spacious and the walls are sound-proof, you cannot really hear your neighbours. The hotel provided twice a day make up room service, which was appreciated. After coming back from a day out, we are pleased to see the room made up again, although we were there in the afternoon. They also replenished the water and provided clean change of towels for us too. The only set back was that the fridge in the room was not cold. It was more like a chiller. Do not buy anything back that needs to be kept in the fridge/ freezer as it will not work. As I was travelling with an infant, when i needed to store my breast milk, I had to ask for ice to keep the milk fresh. It was a hassle and they only provided 1 bucket of ice per day, additional bucket comes at a cost. Apart from that, the lifts are also a little small. Be prepared to go on various trips with luggage and a baby's stroller as it barely fits a stroller and 2 adults.

Mallika B.
Thailand
July 04, 2016
Excellent service
Me and my sister enjoyed to stay here. Restaurant was very good. We love Chinese food.

Mohamad S.
Singapore
July 02, 2016
Not as good as I have expected
The hotel is not so great afterall. Furnitures are old school. Carpet was dirty and home appliances are pretty old. The bathroom amnities are pretty basic and the main tower is quite noisy as they are undergoing some renovation. While some staffs are nice n polite, others are pretty lazy. One of the staff only showed us halfway to our room and left us on our own to figure out how to use our faulty access keycard. They 'upgraded' our room from a 39sqm to a 31sqm suite with blocked pool view and dirty balcony. Despite stating that we are on our staycation celebrating our anniversary, we were allowed late checkout at 1230hr instead of the usual 1200hrs. They did however gave us a complimentary cake to celebrate the occasion. Overall, I am pretty disappointed with the hotel.

edward T.
Indonesia
July 02, 2016
Pleasant stay
Staircase entry is awesome with the red carpet. Location is pretty good.

Bhavaniswari B.
Singapore
June 28, 2016
Clean and beautiful hotel
Very nice high tea spread Well equipped gym Spacious and clean room

Joey T.
Singapore
June 28, 2016
Home away from home
Great room and locations, little walking needed as room are away from main building, Room feel like staying in a villa and in the heart of town

jesper T.
Denmark
June 26, 2016
Not bad
Will go there again

Joyce L.
Hong Kong
June 26, 2016
Heritage hotel close to Orchard
Always wanted to check out Goodwood Park as it looks so pretty from outside. Rooms were nice and spacious and bed was comfortable. Location was great for me as I had a conference next door. Will take 5 mins to walk to MRT. Pool looks nice except I didn't get a chance to swim.

ng C.
Singapore
June 25, 2016
old
good location but old hotel, equipmets was old

Priscilla W.
Singapore
June 22, 2016
perfect
excellent service, comfortable and clean rooms.