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Recent customer comments

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Very good



based on 150 reviews
  • Cleanliness 7.5
  • Facilities 5.7
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for money 7.3
  • Food/Dining 6.9
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Christian C. from Philippines
Business travelers
Stayed 4 nights in June 2015
Nice Stay
Food, location, staff
it was fine. I enjoyed my stay in vigan
Reviewed June 30, 2015

Joanne L. from Australia
Groups
Stayed 2 nights in June 2015
need to fixed their booking system
location
Booking made 3 weeks ago and when I arrived at the hotel staff told me my booking wasnt there. We drove all the way from manila to vigan (8 hours drive) and hoping to get some rest.staff advised it was their system issued. Clearly they double booked the rooms. As a result they placed us at another hotel which was 6 blocks away from the main strip.
Reviewed June 15, 2015

JOSE D. from United States
Couples
Stayed 2 nights in March 2015
vigan rooms
staff. staff staff
Staff is fantastic but have to apologize repeatedly for the hotel difficiencies.
Reviewed March 04, 2015

Evan J. from United States
Families with older children
Stayed 2 nights in February 2015
not up to international standards
close proximity to hotel luna
Not good who rated this place has never stayed in a 4 star hotel. Mouse droppings in bath room, no toilet paper, no free wifi except in the lobby. Saff inattention and on face book. No clean towles delivered to room. Room was not cleaned in 2 days. Concierge Phone rang all night. No pool no entertainment other than tv. No atmosphere the place felt dead. Took 10 minutes to check out.
Reviewed February 26, 2015

Felipe A. from Philippines
Solo travelers
Stayed one night in November 2014
great location and nice ambience
great location, nice ambience, and free 1 hour kalesa tour
Reviewed December 05, 2014

Evangeline H. from United States
Groups
Stayed one night in November 2014
Old hotel
Only location
Not good, will try to find another' hotel if I can back up from this one
Reviewed November 09, 2014

Mark B. from Canada
Couples
Stayed 2 nights in October 2014
Comfortable stay and central location.
comfortable room, comfortable hotel and good location
Nice place to stay. Central location and easy to get tourist attractions.
Reviewed November 06, 2014

Mark B. from Canada
Couples
Stayed one night in October 2014
Comfortable room & stay
Comfortable room, nicely themed furnishings, LOCATION
Had a comfortable room. As well as a nice stay. Nice furnishings and theme. Low water pressure in the bathroom. The staff were not helpful and had to be asked to clean the room. Although the trainees were very helpful.
Reviewed November 06, 2014

lee T. from United Kingdom
Couples
Stayed one night in November 2014
Nice hotel dining very slow
Good location And good large clean room nice traditional Spanish surroundings
Nice clean hotel with friendly staff Situated in the Spanish district We enjoyed our stay here until the morning when it took over an hour to serve us a simple breakfast
Reviewed November 03, 2014

Charlie B. from Philippines
Groups
Stayed 2 nights in October 2014
Good staff
Location and staff
Great!
Reviewed November 02, 2014