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Recent customer comments

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based on 940 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.5
  • Location 7.9
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 8.2
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jacqueline K.
July 18, 2016
Would book again
Location not quite as good as anticipated but taxis's readily accessible and inexpensive

adhi P.
July 11, 2016
Luxury hotel
Everything good with this hotel. The bathroom is a little bit smelly in toilet area. And the bidet seem outdated. I prefer the spray. My only problem is only the breakfast. They didn't refill the food soon enough, too bad.

Amrita T.
July 01, 2016
great location
bit noisy , love the lobby

Amrita T.
June 30, 2016
great location
a bit noisy when there is performance at the lobby

Christophe L.
June 17, 2016
Great refuge
Gran Melia is a great haven to get AWAY from the hustle and bustle in Jakarta city. It offers all you can expect from a hotel in this category plus some extras: a cosy lounge with live music most of the afternoon and evening, a large buffet & à la carte restaurant that is open at any time, a nice pub (currently being refurbished) and a great spa. Staff is extremely friendly and helpful.

Ping H.
June 10, 2016
Good hotel with all necessary amenities
Overall a pleasant stay with more than sufficient food options available for a 3 night stay. Location was close to where I need to be, but nothing much nearby, not even a convenient store.

Josep F.
June 07, 2016
Business Oriented Hotel
Wonderful lobby witht very good restaurants. Rooms can be better.

Ten F.
June 07, 2016

Ho A.
June 04, 2016
Great Value
Nice size big rooms. Location not so ideal with no convenience stores nearby. Overall a nice hotel to stay

Po C.
Hong Kong
June 01, 2016
Weekend trip
The hotel was nice and clean but the staff needs to be retrained