Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia

Excellent 8.2
Based on 1159 reviews

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About Grand Aston City Hall Hotel & Serviced Residences


Ideally nestled in the heart of Medan, right across the famous Merdeka Walk, this charming venue is excellent for both business and leisure travelers. This luxurious 5-star property continuously strives to be Medan’s leading international hotel. Guests can enjoy the pristine surroundings with access to the business district, dining venues, food center, and shopping arcade. Grand Aston City Hall Hotel & Serviced Residences is in fact one of the few commercial buildings in Sumatera with a seismic bearing device that minimizes the impact of earthquakes. If dining out is too much trouble, simply choose one of the hotel’s four food and beverage outlets. There is also a top-end private executive club and night club. Grand Aston City Hall Hotel & Serviced Residences is indeed a stylish place of stay as it is perfect for business, family vacations, couples, and even social gathering.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • nightclub
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Languages Spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 400000 IDR
Breakfast Charge (when not included in room rate): 135000 IDR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 Km
Distance to Airport: 39 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 14
Number of Restaurants: 2
Number of Rooms : 250
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2009
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.1
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 7.8

Shaarin D.
July 21, 2016
will come again

Steven H.
New Zealand
July 19, 2016
Excellent Quality
Room was great size and very comfortable, clean, pool was very enjoyable, excellent breakfast choices, staff were efficient, some of the staff could have smiled more.

Vijayakumar N.
July 12, 2016
Great location and room
Location is near to a lot of food stalls. Room was clean. Breakfast was great. Staff were polite and helpful.

Ocktaria P.
July 11, 2016
Good location
location in city center, nice place to stay, a bit overprice

Hery S.
July 08, 2016
Good service

Quintin B.
July 04, 2016
Could be a great place, with new managment!
Cockroach in the Bathroom upon arrival! Electric wire in the hot tub! Staff doesn't speak any English! Stay at the JW Marriot in Medan, much better!

mee N.
June 27, 2016
good location
clean and good location

Bernadus K.
June 19, 2016
good location, clean, part of aston group
good location, just across of train station, from airport. exactly at city center of Medan

labana S.
June 16, 2016
Great hotel, great room, one of the best in medan
i am a regular here, and no complaints

Anissa H.
United Kingdom
June 13, 2016
great hotel
Very much enjoyed my stay there