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More about this hotel:
    Nearest transport:
  • Medan Train Station (0.3 Km / 4 min walk)
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Kuala Namu International Airport (23.0 Km)
    Customer comments:
  • "Good service", "Great location", "New spacious rooms"
    Top nearby attractions:
  • City Hall (0.0 Km)
  • Merdeka Square (0.1 Km / 2 min walk)
  • Merdeka Walk (0.1 Km / 2 min walk)
  • Grand Palladium Mall (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia

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Features of Grand Aston City Hall Hotel & Serviced Residences

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • bar
  • business center
  • coffee shop
  • concierge
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • laundry service
  • meeting facilities
  • nightclub
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • smoking area

Sports and Recreation

  • fitness center
  • garden
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian

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Hotel Description
Ideally nestled in the heart of Medan, right across the famous Merdeka Walk, this charming venue is...see more Ideally nestled in the heart of Medan, right across the famous Merdeka Walk, this charming venue is excellent for both business and leisure travelers. This luxurious 5-star property continuously strives to be Medan’s leading international hotel. Guests can enjoy the pristine surroundings with access to the business district, dining venues, food center, and shopping arcade. Grand Aston City Hall Hotel & Serviced Residences is in fact one of the few commercial buildings in Sumatera with a seismic bearing device that minimizes the impact of earthquakes. If dining out is too much trouble, simply choose one of the hotel’s four food and beverage outlets. There is also a top-end private executive club and night club. Grand Aston City Hall Hotel & Serviced Residences is indeed a stylish place of stay as it is perfect for business, family vacations, couples, and even social gathering.
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Recent customer comments

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All reviews (1079)

Business travelers (396)

Couples (249)

Solo travelers (130)

Families with young children (136)

Families with older children (89)

Groups (79)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (1079)
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Nuridah A. Groups
Singapore, January 24, 2016
5 ★hotel, 4 ★ lighting

Clean room & bathroom. Fast room service.
The hotel still lack the 5★ service during breakfast as it was clearly shortage of manpower. The bedroom lighting was all at the wrong places. No centre lighting only at corners of the room. There should be signs to direct guest from the secluded corridors towards the lift. Its just my suggestion when comparing with other 5 ★ hotels I've stayed in. Hope it helps. Overall I enjoyed my stay.
Johan A. Business travelers
Indonesia, January 19, 2016
nice hotel

food, cleanness,hospitality
the stay is good, but a bit far from mall or food place
ng J. Business travelers
Indonesia, January 12, 2016
good hotel for holiday with family

good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family
good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family good hotel for holiday with family
Bin C. Groups
Malaysia, January 04, 2016
Poor customer/ room service, comfortable stay

Comfortable bed, grand ballroom for wedding, convenient location
In overall, I think it was comfortable stay. Yet their customer service was terrible, it is too overrated. We booked for 15 rooms, we waited from 2pm and we were informed that we only allow to check in on 4pm; so we all waited at the lobby. Then the front line staffs told us that the room not ready, not cleaned yet. Only a housekeeper for a floor. We waited until almost 7pm. I have indicated some special request-non smoking room/ twin bed/ early check in, they all fail to meet the requests. The front line lady was so impolite and claim no room available for me based on my request. My rooommate called 3 times for international adaptor, no one came for 2-3 hours. So we went down to get ourself, they asked us to go back and they will get someone to send. The hotel staff gave us a wrong adaptor and never come back again- before he leaving, he still told us I will be back again. I never get the adaptor in these 2 days.
Julius S. Families with older children
Indonesia, January 10, 2016
Nice stay in Medan

Room setup, nice breakfast
It was a nice experience staying in the hotel with my family. I may return in the future.
Frank M. Families with young children
Australia, December 28, 2015
Underated - This is the Best Hotel in Indonesia

Safety, High Quality Standard, breakfast
This is the fourth time my family and I have stayed at the Grand Aston. It is superb and I say that from a wide experience of travel throughout Asia on business and leisure. The breakfast for example is unbelievable...where else could you have Soursup juice for breakfast??? In our Brisbane,(Australia) home we actually have growing a Soursup tree. The cook (name Aade) even offered to make me some Bubur as I was telling him about I used to eat that. The shuttle to the train station is excellent as that provides a 30 minute fast trip to the bandara Kuala Namu. Up until now we relied on relatives to drive us the 1 hour plus "horror" road trip to the hotel from the airport. OMG the driver waited for me at the rail station to be sure he collected me..all this is a free service..I looked for ideas to improve the hotel and can only say the ceramic tiles around the pool were very slippery and someone could slip and fall. I think the chlorine in the pool water somehow makes the surface more slippery? I will continue to stay at this is so far above the rest..I rate it 5 star, no question, thanks to the staff there for being so helpful.
Amir S. Couples
Malaysia, December 27, 2015
best room clean room food ok

best location food ok easy tranportation and the room is nice
Chiew N. Solo travelers
Malaysia, December 11, 2015
Good location, great hotel

Clean, good security, great location
very comfortable n clean.Check in n out a bit slow. Courteous staffs
Stella J. Families with older children
Indonesia, December 05, 2015
Great hotel

Good food, nice room and great location
Yuli R. Families with older children
Indonesia, November 29, 2015
Comfy night @Spa Room Type

Room, Clean and Great Breakfast
The staff on receptionist desk, not smile at all and very efficient words to me. I thought that's not nice. The staff from housekeeping its too long to gave us an aromatherapy oil for our burner, and not checking that's in fact there's no matches in the box. So my bath without aromatherapy, so dispointing. Anothers, absolutly fine.

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