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Excellent 8.2
Based on 1180 reviews

Recent customer comments

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Excellent



based on 1180 reviews
  • Cleanliness 8.4
  • Facilities 8.3
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for money 7.9
  • Food/Dining 7.8
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Yee T.
Malaysia
March 01, 2015
Good location, further improvement for rooms
Locations, service, apartments for families
Overall we are happy with the hotel location, the service and general conditions of the hotel. Merdeka Walk is just across the road and we had a good supper there with lots of choices. 2 things to further improve: The Samsung aircon in the room was very noisy, it disturbed our sleep at night. The table lamp was not working, the light bulb was left on the bed side table but this was ignored by the house keeping.

novy W.
Indonesia
February 28, 2015
cleans
good design
It's easy to find the hotel, you can find markets and food stalls around.

Adi S.
Indonesia
February 28, 2015
fitness center is wow... bed is amazing
fitness center. sauna. bed
Fitness center is the best amongst other hotels ive been to. The sauna and steam is biiigg. And bed is very comfortable

Kah F.
Malaysia
February 26, 2015
As expected of a 5 star hotel
Service, cleanliness, location
Overall I had a pleasant stay at Grand Aston. Staff can speak good English and service was good. Check in was a breeze and the reception tried their best to accommodate my request. Their Chinese restaurant serves decent Chinese food.

BAHARIAWAN T.
Indonesia
February 26, 2015
dirty stained towels refolded by housekeeping
location. facilities. location.
horrible housekeeping practice. not very hygienic. they refolded my used dirty stained towels back on to the towel rack. lipstick stains on the napkins, indicating they refolded used napkins. cutlery had old foods stains. pillows are hard. rain shower didn't work. had to contact the gm to get decent response. great location and good facilities though.

Eka S.
Indonesia
February 25, 2015
Near by train station & night food
Good staff, clean room & closed to train station

Zhaorong L.
Singapore
February 23, 2015
Spacious rooms and Comfortable beds
Location, Comfort, Clean

Thomas T.
Netherlands
February 23, 2015
What a pleasant surprise
value for money, room comfort, breakfast
Perfect value for money. We didn't expect much from a city like Medan, but this was really a luxurious surprise for less then 60 EUR.

Hendri K.
Indonesia
February 19, 2015
Everthing is good except for the elevator
Cleanliness, Location & Parking Space
Extremely long waiting time for the elevator. Standing for 5mins and still unable to hop in

Yong S.
Singapore
February 16, 2015
Decent
location and environment
decent hotel to stay