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Recent customer comments

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All reviews (1143)

Business travelers (415)

Couples (266)

Solo travelers (142)

Families with young children (144)

Families with older children (92)

Groups (85)

Excellent
8.2
based on 1143 reviews
Hotel Condition/Cleanliness
8.4
Facilities
8.0
Location
8.7
Room Comfort/Standard
8.2
Staff Performance
8.1
Value for Money
7.9
Food/Dining
7.8

8 christine S.
Indonesia
April 12, 2016
Kamar bersih
Bersih, nyaman. Lokasi strategis

8 madon O.
Malaysia
April 10, 2016
Joko
Good place to stay in medan

8 Sigit T.
Indonesia
April 10, 2016
Perfect Location
Pros: location, breakfast, comfort. Cons: smell of smokes at lobby.

10 Setiawan L.
Indonesia
April 08, 2016
Excellent
Must rate 10 at this service

8 christine S.
Indonesia
April 07, 2016
Kamar bersih
Kamar bersih & staff ramah

7.2 Cheah H.
Malaysia
April 20, 2016
A little dissapointed.
Luggage took quite a while to be sent to our rooms. Toiletries in the room was basic and Breakfast was ordinary as I had expected something more from a 5* establishment. Room was clean and spacious and the service satisfactory. Generally a little disappointed. I believe another 5* hotel down the road would be a better choice.

10 ravinder C.
Malaysia
May 18, 2016
Amazing
Great hotel and club.... gym was lovely too... a fantastic hotel

6 Joseph D.
Indonesia
April 08, 2016
A heritage, but that is it
During our stay, we found it easy to go around the city with the available cab in the lobby area. The security guards at the front of the hotel were also kind and friendly toward all guests. A plus. However, when we were in the building, we found some details need to be given attention for more satisfaying impression on its guests: 1. Our room, Aston Spa, at 11 floor seemed to be an old room. I could see that the wallpaper had broken around some corner. Moreover, you could clearly hear the noise from the airconditioning. I could tolerate the noise, but it was indeed not comfortable. 2.Daily staffs seemed to ignore us when they see our coming to the hotel / elevator. It would be nicer to have some smile from them or even a light chat. 3. Bathroom amenitties are cool. They provide your basic needs, not branded, but it was complete. However, the arrangement of the bathroom seemed a bit strange for me: the stair to the bath area is too high and the area in front of the toilet seat is tooooo (way too) narrow to sit comfortably. If your are choosing Aston, try their other room instead of Aston Spa.

7.2 Zulfarida H.
United States of America
April 09, 2016
A good hotel to stay.
I will come back and stay at this hotel again.

7.6 HOW P.
Indonesia
March 30, 2016
spacious room
spacious room