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Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia (Show on map)

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Area: Medan City Center Number of Rooms: 250
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

from 73 reviews

Value for Money
7.9
Location
8.8
Staff Performance
8.2
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.4
Food/Dining
7.5
Groups (73)
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Jasminnisa N. Groups Malaysia, July 26, 2015
Pleasant stay

Staff, location, rooms
8.7
Perfect
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Lucia G. Groups Indonesia, June 29, 2015
an OK stay only

location, room size, prompt service
5.7
Unfortunately, we were put in smoking room since the non smoking room was fully booked. The receptionist advised that there will be non smoking room available the next day, but when we wanted to proceed with the change the room was not available. The AC keeps on and off by itself, not sure why. There was a fly inside our room, so the cleanliness is disappointing for a 5 star hotel. The pool is quite small, breakfast not so great taste wise although wide selections available. Might stay here again since it is not an absolute disaster but definitely not the first choice.
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Noor A. Groups Malaysia, June 7, 2015
Worth it

Friendly staff,quick services & cleanliness
9.3
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Chong I. Groups Malaysia, June 1, 2015
Clean, spacious, comfortable

Great location, very polite and attentive staffs, nice hotel
9.7
Great experience
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Maggie L. Groups Malaysia, May 25, 2015
Very comfortable , Great breakfast , helpful staff

Comfortable, convenient , helpful staff
9.7
This hotel is the best in Medan, opposite the street is Merdeka walk, easy to find food. The room very comfortable. The staff is very helpful and can speak good English. The best in the hotel is their breakfast, value for money.
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David B. Groups Australia, May 24, 2015
Staff, location, comfort

Clean rooms, great bathrooms
9
Comfortable
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Chin W. Groups Malaysia, March 1, 2015
comfort

location, comfort, clean
7.7
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Yee B. Groups Malaysia, February 25, 2015
Good location, further improvement for rooms

Locations, service, apartments for families
7.3
Overall we are happy with the hotel location, the service and general conditions of the hotel. Merdeka Walk is just across the road and we had a good supper there with lots of choices. 2 things to further improve: The Samsung aircon in the room was very noisy, it disturbed our sleep at night. The table lamp was not working, the light bulb was left on the bed side table but this was ignored by the house keeping.
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Kah M. Groups Malaysia, February 22, 2015
As expected of a 5 star hotel

Service, cleanliness, location
9.3
Overall I had a pleasant stay at Grand Aston. Staff can speak good English and service was good. Check in was a breeze and the reception tried their best to accommodate my request. Their Chinese restaurant serves decent Chinese food.
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Teck M. Groups Malaysia, December 14, 2014
Excellent Location and Staff

Staff, staff & Staff
10
Excellent experience with all their friendly staff. With those smile on faces, this is the best place to stay in Medan. All other aspects are equally high standard.
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Customer Reviews - Grand Aston City Hall Hotel & Serviced Residences, Medan

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