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2015
Very good 7.4
Based on 2703 reviews

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About Grand Borneo Hotel

Description

The island of Borneo is a colorful mix of nature and indegenous cultures and is just below the typhoon belt. The Kinabalu National Park, a World Heritage site 90 kilometers from the hotel, is popular with visitors with many opting to climb Mount Kinabalu. Grand Borneo Hotel is part of the 1Borneo hyper mall, set to become the largest lifestyle shopping mall in the area. All the rooms at the Grand Borneo come with flat screen TVs, and the hotel includes rooftop meeting and boardrooms. There are several malls, as well as a street market and handicraft market. With shopping, dining, and entertainment all under one roof, the Grand Borneo Hotel is an excellent choice.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park

Fitness & recreation

  • fitness center
  • karaoke

Swimming & soaking

  • indoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • halal restaurant

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • shops

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • printer
  • photocopying
  • fax machine
  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Indonesian
  • Malay
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 12 km
Distance to Airport: 17 km
Number of Floors: 17
Number of Rooms : 325
Room Voltage: 240
Time to Airport (Minutes): 15
Year Hotel Built: 2008
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Agoda Verified Reviews

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.6
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.7

8 Dhurga N.
Malaysia
June 16, 2016
Nice little hotel..
It was clean and comfortable. the breakfast was good although i wished they had more variety and change the menu daily. the pool was nice too. best of all, i like that it was connected to the borneo hypermall so it was very convenient for us to catch a movie, go for a massage and shop. only thing i resented during my stay here was the parking.. it was a pain to find one as they only have limited ones right in front of the hotel and its a first come first serve basis.

6.4 nurul N.
Malaysia
June 12, 2016
Should provide more parking for hotel guests
Ive stayed at grand borneo for a frequent occasions and the the issue that i want to raise is regarding the parking. few parking places are provided for guests and it causes problem for pregnant or guests with infants. the jockey parking also are limited . hopefully the hotel admin could rent few more parking places for their beloved guests. thank you.

2.8 Wong C.
Malaysia
June 12, 2016
Bad Experience
My flight was arrived at 11pm, so I was late checked in. When I was checked in my room, I found the room I hv booked was not ready, messy and dirty!!! All the bedsheets, pillows and rubbish around the room!! The toilet also full of rubbish!!! Can't u imagine that time is midnight 12pm!! I was very tired for a whole day rushing in the airport!! I called the housekeeping and reception also nobody answer my call. I went back again to the lobby to make my complaint, but the receptionist was very rude! She didn't apologies to me and walked away. I went back to the dirty room and wait for the reply. After half an hour, the hotel also didn't take any action!! Again!! I went to to the lobby, the receptionist only asked whether I want to change my room without window (I booked a room with window) or wait for the house keeping? Do the receptionist realise that time is midnight 12pm!! My children and me are very disappointed with the service. So we agreed to change our room that WITHOUT window, but we still need to pay the same prize!!!! I will never come to this hotel again!!!!!!!

4.8 HII H.
Malaysia
June 10, 2016
Comment
Front desk staffs very rough, rude and not helpful. The staffs without proper training.

7.2 Nursyafiqah R.
Malaysia
June 10, 2016
Comments
Comfortable

9.6 LAUPA P.
Malaysia
June 10, 2016
Great hotel
Comfort & flexcible

6.8 Li L.
Malaysia
June 09, 2016
Very disappointed
Very disappointed stay in Grand Borneo this time because no hot water can bath in second day suddenly and we changed to another room, whose know air conditioning very noisy and have problems again.. What's a bad experience stay here this time :(

9.2 azwati M.
Malaysia
June 09, 2016
good place for vacation
Near shopping mall

7.6 muhammad N.
Malaysia
June 08, 2016
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3.6 Chin S.
Malaysia
June 07, 2016
Limited parking
Very limited parking space , and super jam from airport to the hotel


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