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Very good 7.1
Based on 810 reviews

Recent customer comments

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Very good

based on 810 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.7
  • Location 6.9
  • Room Comfort/Standard 7.5
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 6.5

jimmy H.
December 29, 2013
Near to airport
Near to airport, near food , and shopping
The stay was hassle free and it's very near to the airport . Food at hotel a bit expensive

Koichi T.
December 28, 2013
Miserable staying
Too much Cold for polar people, Poor Electricy for Electoric engineers, a nice sheff for his guidance of good imformation
Three rooms were presented for us because of electrik short which caused me to catch a cold. Worsely more the temprature of the our rooms and the lobby were so cold. The worst one is that the temprature of hot water from the pipe was low, that's, the definition of hotness is a little bit warmer than cold water, whose means when the temprature of cold water is 14C degree, the one is 15C degree.

Punithavathy M.
December 25, 2013
Very secured, made comfortable in many aspects,
Well trained staff, they go the 'extra mile, and comfortable rooms

Yew C.
December 21, 2013
Just a short walk to the riverfront & chinatown..
Comfortable rooms, free wifi & good location.
Friendly & attentive front office staff. Easy access to taxis and short walk to main attractions .... river front, Chinatown & Sarawak Museum.

Shafriza S.
December 18, 2013
Quiet surroundings, big room, good food
Good and pleasant. I stayed in a family room which supposed to have three single beds. The hotel gave me one king bed and one single instead but it still comfortable. The room is big and it fits the three of us well. If you're looking for big rooms at affordable rate, this is the hotel. But, it is not in the middle of the city. You hv to take taxi to go to the city center. The taxi charge is rm10-12 per trip. However, I had a good time staying in the hotel with its various food for breakfast(complimentary), nice & quiet surroundings and clean.

Yoke F.
December 17, 2013
a nice hotel stay
the hotel is near to the city center and its clean and big with nearby attractions
the place is above average with good receptionist. they were able to guide me to the nearest attractions and the hotel is near to the city. we were able to find food nearby the hotel which is a plus point. overall our stay was acceptable and we will return in future

December 17, 2013
large room
Room is clean and big. staff are helpful and friendly. Surrounding quiet and good for rest and relax

Yuen S.
December 15, 2013
No a comfortable stay.Disappointing because the hotel facilities was poor.

Danielle F.
December 12, 2013
Ok but for a mid-range hotel its nothing special
Walking distance of town, lots of hot water, clean
Ok for a mid-range hotel but nothing special. Fairly close to town although there are some hotels closer for the same money. We stayed here for the pool but when I tried to swim on the one day we were there, I was told it was closed. After complaining they re-opened the pool but there was what I think was chlorine floating in it. I insisted on swimming anyway (I only stayed in this hotel for the pool!) and smelt of chlorine for the rest of the day. The Arriva Gateway may be a few extra dollars but the rooms are newer, it's closer to town and the pool was open from 8am-9pm every day we stayed there (for 3 days!).

December 11, 2013
large room
Room is clean and big. staff are helpful and friendly. Surrounding quiet and good for rest and relax